Worst experience ever!!! We had many problems arranging reservations with them not responding in a timely manner, never remembering who we were when we called to follow-up. It took 3 attempts from 3 different people in our group to finally get a reservation completed & paid in full. Thirty days later we arrive to the club to receive more inconvenience & disappointment. The General manager, Sherwin Robinson, chose to not honor our reservation because the original bank card used for the transaction was stolen, & was replaced by the bank. He stated they need the card that the payment was made with as final confirmation for the reservation (if that's the case why process a complete charge instead of a deposit with a hold on the remaining balance). We asked to speak with someone higher than him or the owner since he couldn't (technically refuse) make the executive call to honor our prepaid, non-balance remaining, reservation based on the situation that happened with the previous card. Sherwin stated there is only the owner, Jay-Z, above him but he refused to contact him. After lengthy discussions with him, us asking him why would we make a prepaid reservation, flying over 1,000 miles to a new state for our birthdays & anniversaries to receive problems & inconvenience, he offered two options: for us to make a new reservation payment with the new card (which is still connected to the same bank account of the original transaction he chose to not honor, & we're now paying twice) & he'll refund the first payment, or he can give us a refund and we can leave. We chose the latter but Sherwin then flipped the script stating he couldn't process the refund. He stated that the refund is processed thru the business/corporate office which is only open Monday - Friday (but earlier he said no one is above him outside the owner. If that's true then you have the access & right to process the refund). We asked him to call Melissa whom handled our entire reservation & he refused. We had him write up a refund statement & sign it. Sherwin placed the wrong first name on letter & did not enter the refund amount. He corrected the name but came up with a new excuse to why he wouldn't enter the refund amount. The new excuse Sherwin gave is we wouldn't receive a full refund because they charge a 3.5% plus $3.00 processing fee. So now the club still wants to keep portion of our money after General Manager Sherwin Robinson is the primary person making the decisions & choosing not to honor our reservation because of an unexpected life incident that caused the bank to replace the card. The hired staff made this place completely unethical, non customer service savvy, and took money away from the assigned waitress (lost gratuity on bottle service & additional cash tip-outs from 12 people in the group). I don't recommend this place for anyone wanting a party reservation. As of 8/11/16: Melissa refuses to send me an email stating the refund is being processed. She said the letter we received from Sherwin is sufficient enough. She was asked if she would simply provide an email saying that the process has begun and the time frame for money to be returned but she won't. She was reminded that this was money provided for a group (not individual reservation); therefore if she didn't provide an email, the members of the group will contact her.
Great experience in a sports bar. The staffs are nice and friendly. Service was pretty fast. You could meet some interesting characters once the nba game is on. The bartender is pretty chill and cool. Food is awesome here after a couple of drinks. Prices and decent for this neighborhood. Overall great experience and will be returning in the near future.