Unfortunately, this place has deteriorated steadily over the last few years. As many others have said: over-priced and over-crowded. Additionally, food quality has gone down. I have purchased a lot of their refrigerated items to-go, and lately they have been stale and less than appetizing; one was even past expiration. When I brought it back, they gave me an attitude of suspicion and wouldn't give me the money off my order (they did offer a replacement). In general, though, I want to love this place and the idea of Sofra, but it is no longer worth braving the crowds and unfriendly staff for just mediocre food. I will say- their bakery items are still to die for! Go for a coffee and a donut and stick with that.