Revisiting my review from last time: I was greeted by a very rude receptionist. Alarming to have such people welcoming guests in the "hospitality" business. I gave 2 stars because of my previous experiences (shared below); but with this one, I really doubt I'll spend money to stay with Sheraton again.
A nice upscale option for the neighborhood located about a 5-10 minute walk from Copley Square and attached to Copley Place (high end indoor shopping and dining mall). The rooms were very clean, tastefully decorated with comfortable bedding and amenities. Staff were professional and the housekeeper we encountered was among the sweetest people in the world. I did not rate this 5-stars simply based on subjective taste, I prefer smaller, more intimate establishments. This hotel is HUGE, it had the feel of a Vegas or Atlantic City venue. Lots of walking, and escalators to different sections, it was a small challenge to navigate and would be extremely difficult for someone with mobility problems. It would be a great location for families because of the attached mall which has a lot to see and do when a parent feels like staying behind to take a nap in the room. The mall does contain some reasonably priced food options including Dunkin' Donuts and Cheesecake Factory. There is also a sky walk that connects the mall to the Marriott across the street without going outdoors and a (fee $) Observation Deck to see the city which may appeal to children.
Keenan helped us book my parents a weekend getaway and he was SO helpful! He answered all of our questions regarding the T station, how close to downtown the hotel is, how much rates would be for the T, if we wanted a room with a river view..etc. He also offered us so many discounts and deals. Definitely happy with my experience and can't wait for my parents to have a good weekend together. Thank you Sheraton and Keenan!
I've stayed at the Sheraton several times, and each time I've stayed there, it's been excellent. The staff is always very friendly and helpful. Any requests I've made have been honored, both from the day of and ones requested in advance. The rooms are nice, though most lack any sort of mini fridge, which would be nice. The location is perfect, attached to the Prudential Center, which has plentiful shops and is also very close walking distance to Newbury St. I'd happily stay here again, and likely will in the near future.