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Sheraton Boston Hotel

Boston, MA
PHONE

(617) 236-2000

HOURS
Open now
39 Dalton St Boston, MA, 02199
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Reviews

  • Eduardo Avila Today

    My experience at the Sheraton Boston Hotel was excellent! The room was impeccably clean and roomy. My king bed was comfortable and I had an awesome night sleep! My room had a great view of down town, which was nice. This will be my hotel any time I am in Boston in the future!

  • Patrick Horsley Today

    The club rooms have some of the best views of the city. While being cozy and clean, the staff was also rather professional and helpful. The workout rooms are some of the best iv used in a hotel. The only issue I has with my room was with the heating/cooling of my room. No matter what I set the thermostat to my room, the temperature remained at 80 degrees. Eventually I just turned the thermostat off as it was impossible to sleep at these temperatures. I reported the issue to a maintenance person, but iv yet to be notified of a fix. Other than not being able to sleep due to the heat, my stay has been enjoyable.

  • Skyler Wallace 3 days ago

    My friends and i always stay here during conventions. Weve never had an issue, the staff is so accommodating and patient. There are a ton of people in and out all day and they keep everything great. The cleaning staff we had was great we asked for no cleaning but they still stopped by and asked if we needed more towels which was perfect. Will definitely be back!

  • kit kat 36 days ago

    It was my second day at Sheraton Hotel and 2 security officers came up to floor 9 and started interrogating me if I lived at the hotel while I was using the computer. All while the Persian lady or middle eastern looking lady with the foreign accent who works in the club lounge kept checking in with security to ask him my personal information about which room I live in...etc. I was waiting at the computer for like 10 minutes while the security kept checking back to her and telling her my personal information. I really felt uncomfortable about this whole situation. Then to security she was like, "he lives here?" and starts laughing really loudly. And continues laughing for a while. I really think its unprofessional of her to let out stress on the guests who lives here. I thought this hotel was descent until this happened. And I really do wish the hotel manager to do an investigation into this because I consider it to be bullying. She only picked on me because I looked like an easy target.

  • Zion Fredrickson 42 days ago

    On our last stay, we came for a 1 nights birthday getaway. We did mention in the reservation of course that it was a birthday celebration. We arrived a few hours prior to check in and were told it would just be a few minutes. While we were waiting, one of the bell hops chatted us up and found out we were expecting our first child in May. Before we brought us to our room he gave us the most adorable monkey stuffed animal for "the little guy". When we got to our room he kindly put away our luggage, hung our jackets, made sure we had everything we need. Waiting for us in the room was a slice of absolutely delicious carrot cake and a birthday card. Not only do they have the best customer service around, but the hotel is beautiful and has a great restaurant and bar. We made the mistake of not making a brunch reservation (the breakfast pizza is the best) and we're told it'd be an hour wait, that's how busy City Table was on a frigid Sunday morning. If you are looking for a too notch stay in a great neighborhood (close to everything!) you should absolutely pick the place!

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