I take the train out to Chatham intermittently for one reason or another. Every time I'm there I stop in and chat with the staff. They are friendly and love talking about games with you! If it's slow, they might even crack open a box and demo a game or two when you're on the fence. I've purchased multiple games from them as a result (I had never heard of one of my now favorites - Colt Express, until they broke open a box and showed me how to play). I will continue to return for more. I can't bring myself to shop on Amazon for games anymore, because of how great my experience is every time I go, and I'd rather give them my business. I highly recommend them.