Do not trust those people! They are not there to help people or families with special needs. They are only there for themselves. Either their ego or money is driving their decisions as they do not seem to care what is best for the individual. Nothing I have seen or done with them is about the families or individuals. They need to be seriously audited by a 3rd party with no affiliation. The other part is that there is no other option to get services (against the law - MONOPOLY)! Horribly arrogant people who just expect people to roll over and accept anything they say.