We stayed one night before heading over to the Hard Rock at Universal. It was a last minute decision to go to Orlando a night early and I am so glad we did. This hotel was wonderful! Jerry at the front desk was super funny and helpful. Our room turned into a suite and it was gorgeous!!! Room service was delicious as well. We will definitely be staying here the next time we head to Orlando for a get away. Our room was comfortable and spotless!
The place itself was very beautiful and luxurious looking. The staff was very nice and courteous. The foods and goods inside were very much so overpriced, I mean 14$ for a continental breakfast of a pastry, bread, juice and coffee/tea is a ripoff. The beds were fine, needs heavier sheets though as rooms tend to get cold. Having to pay for wifi and parking on top of everything else is just ridiculous. In short beautiful place, but they nickel and dime you for everything.
Great service and location. Our room was very clean and the hotel amenities were superb. Only issue was their "business center" which literally charges 21$ for one hour of PC use. You can however print your boarding pass for free if you need to. Overall a good experience. Highly recommended.
The service was excellent, clean rooms, easy check in and it out. We used one of their event rooms and it worked out great. Their sound system was reliable microphones worked consistently. The event coordinators we're very accommodating and communicated their plans with us. The hot lunch provided was excellent. Would definitely I would stay at this hotel again as well as using them for events.