We donated here it was our first time while visiting the shelter. We lost our dog a week ago and had lots of things to donate. The staff was very helpful in helping us unload and carry the items inside. Not only that but was observant in our grieving still with their condolences in behalf of our Zubi and her passing. Was so appreciative with all the things as well. The establishment was clean and surprisingly no pet odor that was unusual being around other shelters in other areas. Great! 🐶🐕🐺🐱🐈
Don't go to the Paws Shelter and Humane Society in Kyle. We went yesterday to look at dogs. I filled out an adoption application and read all the requirements. One of the requirements is having every family member come to the shelter to meet the potential pet. Another is to have your pets up to date on vaccines and heart worm medication. No problems so far. The vet was closed when we went yesterday (Saturday afternoon) and is closed today (Sunday) so we cannot even make an appointment to get vacs and heartworm information and updates until tomorrow (Monday). The staff member said that was fine, they would call the vet on Monday as as long as we had an appointment for our current dog, we would still be considered compliant. My husband has to work during the week, so the only day he can go to meet a potential pet is today (Sunday). He took my 12 year old daughter up there today so he could meet the dog she fell in love with yesterday. This fulfills the requirement for every family member to meet and greet with the adoptive dog. Everyone else in the family went yesterday. I called my husband and asked how it went. While on the phone with him, he said they did not get to see any dogs, not even the one we are trying to adopt. I asked him to let me talk to the staff member to ask for clarification. She got defensive and belligerent with me. I asked what it was we needed to do in order to comply with their requirements. As far as I could tell, we were jumping through all their hoops. My husband and daughter were told we were not approved to adopt a dog because our current dog wasn't on heartworm med yet. They were not even allowed to look at any dogs. It hasn't even been 24 hours since I filled out the application, and zero business days have passed. They proceeded to give my husband information on volunteering so my daughter could hang out with the dogs whenever she wants. Wait. What?! (We just went from adopting a dog to volunteering at the shelter without so much as an eye blink.) My daughter isn't interested in hanging out with all the dogs. We are, though, interested in adopting a specific dog. So, basically because it is Sunday (the vet is closed on Sundays) we are not approved to adopt a dog? Are we seriously being denied because our vet is closed on Sundays? This is completely different than what we were told yesterday. Yesterday the staff member was cordial and positive. The one today was using circular logic and insisting it was my fault because I failed to put my dog on heartworm medication (within the last 20 hours). They told us yesterday that everything looked fine, that we just needed to make the vet appointment for our current dog on Monday. Today's staff member even implied that they would adopt out the dog we showed interest in adopting before we would be able to see our regular vet. This is not good business practice. The whole thing has left a very bad taste in my mouth. Even though we have jumped through all their hoops, they will deny our application, honestly, because I asked for clarification. Fine. We don't need to do business with them. That sweet dog would have had a loving forever home with us. It is a wonder that Paws Shelter ever adopts out any pets.
Adopted a very sweet dog here (Continental) and were unable to keep him because he could escape through the bars of our wrought iron fence. We have a Yorkie, but there is a 12" barrier along the bottom, so she is too short to escape. Never crossed my mind, that Continental would be able to fit through the bars and he was tall enough that barrier on the bottom was easy enough for him to get over. I felt horrible that I had to return him, but PAWS staff was very kind and understanding. They were wonderful to work with through the adoption process as well.
Ok so I don't know how this place has any good reviews, probably all dog people. I went here twice, once last year, and again this year. My first experience was they told me my application wasn't good enough to adopt a cat because I said (out of 15 different things) the only thing I wouldn't accept was a cat that peed on furniture. They also treated me like I was some kind of criminal for saying such a thing. But I thought maybe it was just that person so I went again a year later and was treated even worse with so much attitude. This is the most stuck up place. The cats here have been there for MONTHS and YEARS because they wont let anyone adopt them. If you want a cat and to not be judged whether you are good enough, just go to austin humane society.