I would give it 0 starts if possible to ER. I don't know how the hospital operates but, if it's any reflection to ER than run away. I have never seen nurses and doctors with less concern for patience than here. And yes, 'response from owner' I will call patient advocate. I'm sure NOTHING will be done as I see people here complaining for months and it just got worse.
ME AND MY WIFE WANT TO THANK YOU TO THE PRENATAL CLINIC AND LABOR & DELIVERY STAFF FOR THE ALL ATTENTION THAT THEY HAD WITH US TO DELIVER OUR FIRST AND BEAUTIFUL BABY NAME "MATTHEW" THANK YOU TO ALL OF YOU FOR THE EFFORT, PATIENT AND COURAGE. AND YES WE HIGHLY RECOMMEND THIS HOSPITAL.
My family has been here for too many Heath concerns. It used to be a good hospital, and used to have a good ER. However, after being acquired by North Shore LIJ, the ER wait times have become ridiculously and painfully long- as if you are in a crowded NYC public hospital, even though there is only one or two other people waiting. Twice I brought my kids in to the ER since its been a North Shore LIJ hospital. The first time I walked out after having gone through triage and then was waiting four hours in a room, and the receptionist lady called for me to come back and said that she will get someone to see us. Again, there was such little activity in the ER, it's pathetic that anyone waits hours to see a doctor. Then, the doctor is pretty much like a school nurse who will take your child's temperature and look in his or her ears. Incompetent and not thorough at all. Also a family friend who is a RN at this hospital informed me that the hospital staffing is short because of budget cuts due to the acquisition. All in all, they have a terrible ER and it's understaffed or staffed by people who don't care to tend to patients. It's a shame because it used to be a good hospital with an excellent ER. Also the generic response on this Google forum from "the owner" is apathetic and not good business practice either!
Avoid this ER - Extremely poor protocol for pediatric orthopedics - I would suggest avoid if possible because they don't act like a real, fully staffed ER and you or your child will be treated no better than any other walk up urgent care with the limited services you'd expect. No pediatric orthopedist on call, no setting, no casting - our experience was that they discharged our child at risk for a surgery incident because they were not prepared to deal with a relatively simple fracture. Central location but not worth it if the care is substandard.