This is literally the WORST hotel I have ever stayed in. My entire trip this past weekend was a disaster and I would encourage anyone to avoid this hotel at all cost. To start, once I arrived to check-in I had to wait in a long line for 1.5 hours! The line was almost touching the door and there were only 4 people behind the desk working. When I finally checked in I was given the wrong room! I booked a king bed suite and was given a room with two twin beds. So I had to go back down stairs to get this figured out. The room I eventually got was dirty and outdated, this is true for allll of their rooms. The walls are so thin you can here all of the random screaming & crying kids at all hours of the day. My advice is pay the extra money for a REAL hotel and avoid this mess. The only good thing about my stay was the check out line being a lot shorter. That still took 20 minutes.
Nice stay at never sleeping city Hotel Pennsylvania New York is a Nice place to stay at never sleeping area of city. It's a old property with moderate maintenance. It's good to stay here to see Manhattan in Night. You can walk around and experience never sleeping city. It's not a great accommodation but good to stay and enjoy New York.
I have to be honest the room we were given wasn't great at the beginning. We were told on arrival there was only one room booked under our name. We spent Thursday getting rooms sorted and only for Maria one of the staff at hotel reception and the nicest person we met. She got us moved up to the 12 floor from number 2 free of charge. Such an improvement. The view from one of our rooms was fantastic.
Quite frankly-- I would recommend 0 stars if possible. Horrible customer service and business ethics. I had a reservation booked for a professional medical conference that was also being held at their hotel. The conference was cancelled and we were informed the reservation was booked for a non-refundable room. I contacted the hotel, made them aware that the conference being held at their hotel was cancelled and we would no longer be coming to New York and politely asked for a date change-- not a refund-- date change for a future date as we would be in New York in March... so therefore would book with them, for a longer duration and also upgrading our room (so more profit for them in the end). They denied this request and are charging us for the full reservation which was over $850.00 even though we will not be arriving or using the room. I can understand a denial in refund, which is why we didn't request a refund... but being unable to change it to a future date is horrible customer service in my opinion.