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Hotel Pennsylvania

New York, NY

(212) 736-5000

Open now
401 7th Ave New York, NY, 10001
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  • Nicole Abbott 7 days ago

    NOT WORTH IT. I wish I could give this hotel 0/5 but I guess 1/5 will have to do. My experience with this hotel has been a nightmare from start to finish. Waited in the lobby for 1 hour since they couldn't find my reservation (which had been made long ago). The rooms are falling apart. The ceilings are peeling. There is mold in the baseboards. I'm surprised this hotel is still open to the public. To make matters worse, at the end of the stay I was charged $100 more than the bill because they forgot to remove the incidentals hold on my card. Location is good but NOT worth it in my opinion.

  • Brittany Herring 8 days ago

    The price, location, and the staff’s professionalism was fantastic. The room was barely mediocre. I was able to get a room for less than $130, which I was too excited about. The entrance was literally across the street from the concert I was attending. My boyfriend and I was extremely tired, it was nice to grab some street food and go to our hotel. Everything just a few feet away. It was great. The front desk was extremely courteous and accommodating. The manager (I’m guessing) was able to help us with an issue with a fee. Very friendly and understanding. The room reminded me of a dingy motel room. To be honest, I think a motel would be better. The window was stuck in position, leaving it an inch open the whole time. We couldn’t tell if the heat was working or not because of the window. One of the lamps didn’t work. There was trash still in the garbage pale. Stains all over the walls. Cigarette burns and holes everywhere. The Shower didn’t look like it was cleaned in awhile. Luckily we were physically in the room for only 8hrs. I might come back if I go to another concert in that specific location. But a room in Madison square garden for $130... I get what I get.

  • Thomas 8 days ago

    The only positive thing about the hotel is its perfect location in front of Penn train station. 40 minutes waiting time to check-in. The corridors look like the ones in the movie Shinning. The rooms are small. The carpet and the curtains look like they have never been cleaned. The bathroom is full of mold. The bed sheets were sticky.

  • dean walker 29 days ago

    For the price its brilliant. If you think your getting anything decent your not. The room is outdated and the bathroom too. Windows drafty, but let's face it who comes to NYC and stays in the room. For the price and location its fantastic. The bed is comfortable. Just what you want. If you want anything fancy this isn't for you. Great staff

  • Jenna may Bourque 40 days ago

    Found cockroaches in our first assigned room, no blankets or bedspreads. Manager changed us to another small room, two single beds...but with proper covers. Unusually cold, even with full heat...checked window- Broken. Management sent someone to look at it, managed to close it but still very drafty, even with heat full blast. He went to leave and almost pulled the door handle off - it was so loose. Said that wasn’t safe ( obviously 😒) tighten 1 screw and left with a warning to use caution, if it comes off we could easily be lock IN 🥺. Manager called soon after with apology and offered us an upgrade to a better room, with larger beds. Very nice, ( or so we thought)... .new room... our “ upgrade” was perhaps slightly larger than our previous rooms (I’m being generous here 😕) , still only 2 small single beds, stained shower curtain, and you couldn’t pay me enough to bathe in that tub 😖. Good job we were there to see the city, and used the room only as a place to sleep- the bed made my back so bad, I could hardly walk the next morning. In fact I found a note on the floor the next morning from someone named Carlos ( from the spa perhaps) who had noticed my difficulty when walking down the hall, asking if I’d be interested in booking a massage. I requested management comp at least one night of our 3 night stay, or offer something ... theatre tickets, maybe spa passes (for that massage) or at least a decent upgrade as originally response. Very disappointed, this put a dark cloud over what was otherwise a lovely visit to one of my favorite cities.. it was not the impression I wanted to leave my daughter with on her very first trip to NYC.

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