BUYER BEWARE - Last year I was repeatedly told by Constant Contact customer service (more than 1 rep too) that they bill customers based upon the # of emailed contacts per month. Not the # of active contacts per month. And, Constant Contact's billing cycles are so backwards that its hard to decipher when you are billed for what. Nonetheless, I just spent 40 minutes on the phone with them (Jeff in Customer Service and Jillian in Billing are the last people I spoke to) explaining the problem. Constant Contact is overcharging me for nonemailed contacts despite THEIR STAFF telling me this could NEVER HAPPEN. Please contact me (S Belisle) at CE Institute if the same has happened to you. I imagine I am not the only customer who was provided this misleading information for Constant Contact's financial gain. It seems Constant Contact will tell customers whatever they want to hear to make them happy, or retain them as a customer. I think it's time big business be held accountable for misleading smaller businesses.
This is the best program by far for our nonprofit organization. The rates are affordable, the options are plentiful and the support team is always helpful and available. We have been using Constant Contact successfully for many years for our newsletters and all our communications. I highly recommend Constant Contact to all my professional colleagues.
I attended a meeting of the Boston Entrepreneurs Network in the Constant Contact meeting room. The building is easy to get to, at the intersection of Route 2 and I-95, on the northwest side. There was plenty of parking in the evening. People entered the main entrance by climbing two flights of steps. There is also a parking garage underneath, and presumably there's a place for handicap entry as well. The lobby is impressive. Open, full of start-up rentals, computer and game kiosks, and snack bars stocked with food, drink coolers, and Flavia coffee machines. The conference room at Constant Contact is spacious and the chairs. The tables, long curved conference desks actually, have wheels and the whole room looks as though it's configurable for different types of events. There is a wireless network available for guests, the password posted prominently along the walls. The one flaw in the room is a giant pillar near the front that makes it difficult to see all the panelists if you sit on the left hand side of the room. A great place for a meeting, and thanks to Constant Contact for generously hosting these sessions.