My family and my sons family all went to have a movie night, we were going to see Fist Fight everyone one was of age expect my 10 month grandson who was about to fall asleep, not only had we already bought our tickets we ordered about a $100 in food. So rudley were we told of the "Policy" by a supervisor that our baby could not go in .. I explained my 10 month old was about to fall asleep and seriously had no idea what was going on. It was so ridiculous and embarrassing we asked to speak to the manager and the manager came over & once again said its "policy" in a smug voice. I said i will have to return all that i purchased he just started returning everything with no communication and was whispering to supervisor. Me and my family received the worst treatment. and yall lost out on $150 .. not only bad business practice but you lost a loyal guest!!!
You should train your employees better. Before we went to the movie theater i call to ask to see at what age kids start paying for admission and they told me 3 to 11. My son he is 2. When we got there my husband ask for 2 adults for no reason your employee charge me for my son. The good think is that i notice and i told her why she was charging me for my son i call before and they told me 3 and up pay admission i told her that my son is 2 years old. HER ANSWER WAS I HOPE I DON'T GET IN TROUBLE. Why is she gonna get it trouble if she was properly trained she should already know that at what age kids pay admission.