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Understanding purchase protection as an event organizer

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Updated by Antwonne D.

FanShield, a Protecht company, is a third-party that offered and sold protection to ticket buyers for paid ticket purchases on Eventbrite. Both FanShield and Protecht are wholly separate from and unaffiliated with Eventbrite. When a ticket buyer makes a claim, revenues from the original ticket purchase remain with you (the event organizer) and there is no need to refund the order. To sell the ticket again, eblink{increase the quantity available for tickets=>https://www.eventbrite.com/support/articleredirect?anum=3248}, eblink{update the event capacity=>https://www.eventbrite.com/support/articleredirect?anum=3308}, eblink{use Add Attendees=>https://www.eventbrite.com/support/articleredirect?anum=3223}, or eblink{release a ticket to someone on the waitlist=>https://www.eventbrite.com/support/articleredirect?anum=3215} (if enabled).

PRO TIP: Do not issue refunds in Eventbrite for orders with purchase protection.

NOTE: This is no longer available for registrations completed on Eventbrite.

— Notification.

Approved claims triggered an email to the email address associated with your Eventbrite account. To sell the ticket again, eblink{increase the quantity available for tickets=>https://www.eventbrite.com/support/articleredirect?anum=3248}, eblink{update the event capacity=>https://www.eventbrite.com/support/articleredirect?anum=3308}, eblink{use Add Attendees=>https://www.eventbrite.com/support/articleredirect?anum=3223}, or eblink{release a ticket to someone on the waitlist=>https://www.eventbrite.com/support/articleredirect?anum=3215} (if enabled).

TIP: Eventbrite automatically adds a note in the Orders report for any order with claim. No action is required by you (the event organizer).

— Refunds.

Ticket buyers work directly with FanShield, a Protecht company, when protecting their purchase. Revenues from the original ticket purchase remain with you (the event organizer) and there is no need to issue a refund for the purchase on Eventbrite. To sell the ticket again, eblink{increase the quantity available for tickets=>https://www.eventbrite.com/support/articleredirect?anum=3248}, eblink{update the event capacity=>https://www.eventbrite.com/support/articleredirect?anum=3308}, eblink{use Add Attendees=>https://www.eventbrite.com/support/articleredirect?anum=3223}, or eblink{release a ticket to someone on the waitlist=>https://www.eventbrite.com/support/articleredirect?anum=3215} (if enabled).

TIP: Eventbrite automatically adds a note to the order in the Orders report for any order with claim. No action is required by you (the event organizer).

— Refund Policies.

Revenues from the original ticket purchase remain with you (the event organizer) and there is no need to issue a refund for the purchase on Eventbrite. To sell the ticket again, eblink{increase the quantity available for tickets=>https://www.eventbrite.com/support/articleredirect?anum=3248}, eblink{update the event capacity=>https://www.eventbrite.com/support/articleredirect?anum=3308}, eblink{use Add Attendees=>https://www.eventbrite.com/support/articleredirect?anum=3223}, or eblink{release a ticket to someone on the waitlist=>https://www.eventbrite.com/support/articleredirect?anum=3215} (if enabled).

— Purchase Protection Support.

A claim must be filed within 30 days after the incident. For example, if travels plans are canceled by the provider due to extreme weather conditions, the ticket buyer has 30 days after that date to file a claim. Ticket buyers with questions about purchase protection should reach out to FanShield, a Protecht company, to eblink{cancel protection=>https://cancellation.fanshield.insure/} or eblink{make a claim=>https://claims.fanshield.insure/}. Do not issue refunds in Eventbrite for orders with purchase protection.

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