Learn about the physical equipment used onsite when selling through the Eventbrite Organizer app! This includes setting up a Star Printer and Linksys Router.
NOTE: Located in the EU? eblink{Learn more about selling and printing=>https://youtu.be/jY0pJLu6lEM target=_blank}.
• What type of devices can be used to scan?
Any iPhone, iPad, or iPod running iOS 10.0 or later or Android device running Android OS 5.0 and up. You can use multiple devices and device types to scan for your event as long as all devices are logged into the same account and event. eblink{Learn how to name your device for clean reporting=>https://www.eventbrite.com/support/articleredirect?anum=7460 target=_blank}.
• Where can I get the Honeywell scanning sled to use with my iPhone or iPod?
You can eblink{rent these scanners from Eventbrite=>https://www.eventbrite.com/support/rentequipment} or purchase one via our 3rd party vendor eblink{CDW=>https://www.cdw.com/shop/custompages/default.aspx?CustomPageKey=0B9577C178334CBA9FA87F323513DB03}.
• What are the benefits to using the Honeywell scanning sled?
The Honeywell sled allows for quick mobile and paper ticket scanning in both daylight and low light conditions.
• What type of devices can be used to sell?
Any iPhone, iPad, or iPod running iOS 10.0 or later or Android device running Android OS 5.0 and up. You can use multiple devices and device types to sell for your event as long as all devices are logged into the same account and event. eblink{Learn how to name your device for clean reporting=>https://www.eventbrite.com/support/articleredirect?anum=7460 target=_blank}.
• Where do I purchase the credit card reader?
You can purchase the credit card reader on eblink{britestore.com=>https://britestore.com}.
• What devices can be paired with a Star printer?
Android or iPhone, iPad, or iPod.
• Where can I get a Star printer to pair with my selling device?
You can eblink{rent a Star printer from Eventbrite=>https://www.eventbrite.com/support/rentequipment}, or you can purchase one via our 3rd party vendor eblink{CDW=>https://www.cdw.com/shop/custompages/default.aspx?CustomPageKey=0B9577C178334CBA9FA87F323513DB03}.
• What type of internet is required to use this printer?
The printer must be hardline connected to the internet source (router). The printer then connects wirelessly to the selling device via the Eventbrite Organizer app.
• Are the printers thermal or ink?
Thermal.
• Where can I purchase the printer paper?
You can buy printer paper at most office supply stores. The size is 3 1/8".
TIP: Most issues are resolved by establishing a wired, LAN (local area network) setup and manually adding your printer within the Eventbrite Organizer app.
• What devices can be used with the Boca Lemur printer?
iOS devices only.
• Where can I get a Boca Lemur printer?
Eventbrite does not rent out Boca printers. To obtain a Boca printer, you'll have to purchase eblink{here=>https://boca-for-eventbrite.myshopify.com/}.
• Where do I get ticket stock for my Boca Lemur printer?
You can purchase ticket stock eblink{here=>https://boca-for-eventbrite.myshopify.com/}.
Learn quick troubleshooting tips when using Boca Lemur Printers with the Eventbrite Organizer app. We review locating the printer in the app and allowing the printer to obtain the IP address, as well as common issues like “printing problem error”, “print button grayed out”, and paper jams.
TIP: Most issues are resolved by establishing a wired, LAN (local area network) setup and manually adding your printer within the Eventbrite Organizer app.
NOTE: If you’re using a Boca Lemur printer onsite, take a look at these eblink{additional troubleshooting tips=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/how-to-set-up-a-boca-printer-and-print-tickets-with-eventbrite-organizer?lg=en_US#4 target=_blank}.