The Eventbrite Organizer app requires a stable internet connection to work properly. If you are using cellular to connect, have a poor Wi-Fi connection, or coverage isn’t present at each scanning gate/location, you may experience issues.
Make sure that each device is connected to a stable Wi-Fi network with a strong signal.
PRO TIP: If a gate and box office are within 30 feet of each other, they may share internet resources.
NOTE: If your device loses connection, data won't sync across devices until you regain connection.
Low batteries on your scanner or the phone inside could cause issues. Charge the device(s) to improve functionality.
TIP: To optimize battery life (per charge): turn down the brightness, disable bluetooth, turn on the "battery save" option, and disable any streaming apps and/or those running in the background.
NOTE: Normal battery life expectancy (fully charged) is 4-6 hrs.
Using a device or app that isn’t updated can cause issues with functionality. Make sure both your device(s) and the Eventbrite Organizer app are fully updated and follow the instructions provided with your rental kit if you need to reinstall the app.
TIP: If you’re using your own equipment onsite, update your iOS device by following the steps eblink{here=>https://support.apple.com/en-us/HT204204}. For Android devices, check your owner’s manual as the process can vary depending on device.
Most devices return to full functionality by simply turning them off and on. This is known as "power-cycling" and forces the device to refresh when powered on.
If you need to force-reset the scanning device you rented, go to Settings on the device and follow the instructions provided with your rental kit.
PRO TIP: If you’re using your own equipment onsite and have an iOS device, you can also eblink{perform a “force reset”=>https://support.apple.com/en-us/HT201559} to try and resolve any issues. This does not delete data from the device. It only forces the device to close down all running processes and start fresh.
Sometimes performing a fresh install of the app resolves issues. To do this you'll need to delete the app, and then reinstall it from the device's app store.
Follow the instructions provided with your rental kit if you need to reinstall the app (using the Self Service app on the Home Screen).
TIP: If you’re using your own equipment onsite, you can delete apps on iOS devices by following the steps eblink{here=>https://support.apple.com/en-us/HT207618}. Steps for Android devices are eblink{here=>https://support.google.com/googleplay/answer/2521768?hl=en}.