Updated by Crista S
Category: Managing orders
Here's how you do it:
The Eventbrite fees are nonrefundable, so we won't return them to the ticket buyer when a refund is processed. But there are two exceptions. We will refund the Eventbrite fees to buyers when an event is cancelled or when the buyer was charged multiple times in error and requests a refund within 7 days of purchase.
<h2 id="01">Refunded tickets</h2>
<p>Refunds will include the ticket price less the Eventbrite fees (which consists of the payment processing fee and the service fee combined).</p>
<h2 id="02">Cancelled and postponed events</h2>
<p>If an event is cancelled or postponed, refunds will be for the entire purchase—that includes the ticket price and the Eventbrite fees.</p>
<h2 id="03">Duplicate charges</h2>
<p>As long as buyers request a refund within seven days of purchase, they'll get a full refund for duplicate charges—that includes the ticket price and the Eventbrite fees.</p>
<h2 id="04">Passing on or including fees</h2>
<p>Event creators can choose to pass on the Eventbrite fee to attendees or include it in the ticket price. In both cases, the Eventbrite fees will be retained when an order is refunded, unless the event is cancelled.</p>
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