Updated by Support
Category: Understanding Eventbrite Fees & Features
Here's how you do it:
The Eventbrite fees are nonrefundable, so we won't return them to the ticket buyer when a refund is processed. But there are two exceptions. We will refund the Eventbrite fees to buyers when an event is cancelled or when the buyer was charged multiple times in error and requests a refund within 7 days of purchase.
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