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Troubleshoot problems registering for an event

Updated by Support

Category: Attending an Event

If you have trouble registering for an event, there are a few things to check. Make sure all your billing information is entered correctly and that the form is filled out completely. You can also clear your browser's cache and cookies or use a different web browser to complete your order. If your event is using PayPal for checkout, you’ll need to contact PayPal support for help.

<h2 id="1">Eventbrite declined your credit or debit card.</h2> <p>If your credit or debit card is declined, you&#39;ll receive a message explaining what needs to be fixed. Make the requested changes. Then check to make sure the following information is entered correctly and try again:<br><br>☑️ Card Type — Select the type of card you are using, like Visa or Mastercard.<br><br>☑️ Card Number — Card numbers are usually 16 digits long.<br><br>☑️ Expiration Date — If your card is expired, you will need to use a different card.<br><br>☑️ CVV Code — This is the 3-digit security code on the back of your card. You can select “What&#39;s this?” on the registration form to learn more.<br><br>☑️ Billing Address — The address associated with the card you&#39;re using.<br><br>If your credit or debit card is still being declined, try using a different card to complete your order. You can also call your bank or credit card company to ask why the charge isn&#39;t going through. Any abandoned charges on your statement should drop off of your account within 5-7 business days, depending on your bank or credit card company.</p> <h2 id="2">Clear your browser&#39;s cache and cookies.</h2> <p>An overloaded web browser could prevent your registration from going through. Clear your browser&#39;s cache and cookies. Then try to register again.</p> <h2 id="3">Try a different web browser.</h2> <p>Make sure your web browser is up to date or try using a different browser.</p> <h2 id="4">Tickets for the event are unavailable or sold out.</h2> <p>Different messages show on the event listing when tickets are sold out or unavailable:</p> <ul><li>Sold Out: If there are no tickets left for sale, contact the event organizer to see if you can still register.</li><li>Sales ended: Ticket sales have closed.</li><li>N/A: Tickets are not available to the general public.</li></ul> <h2 id="5">There&#39;s not enough time to complete an order.</h2> <p>Events with a lot of questions take longer to register. If you don&#39;t have enough time to complete your order, reach out to the event organizer to increase the time limit.</p> <h2 id="6">Previously-entered text shows because you&#39;re already logged into Eventbrite.</h2> <p>If you&#39;re logged into Eventbrite, we pre-populate your registration form to make the order process faster. This information can be edited in your eblink{Account Settings=&gt;}.</p> <h2 id="7">Helpful links</h2> <ul><li>eblink{Contact the event organizer=&gt;}  </li><li>eblink{Clear your browser&#39;s cache and cookies=&gt;}</li><li>eblink{What browser am I using?=&gt;}</li></ul>

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