Skip Main Navigation

How to troubleshoot problems registering for an event

Eventbrite Logo

Updated by Yannic D.

Category: Attending an Event

If you're unable to register or can't register, there are a few things to check before trying again. Check to make sure all your billing information is entered perfectly before you try to buy tickets. You can also eblink{clear your browser's cache and cookies=>http://www.refreshyourcache.com/en/home/} or use a different web browser to complete your order. If tickets for the event are sold out or unavailable, eblink{get in touch with the event organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} to see if you can still register.

TIP: If you're having trouble eblink{registering for an event using PayPal=>https://www.eventbrite.com/support/articleredirect?anum=3488}, you can eblink{reach out to PayPal's support team=>https://www.paypal.com/us/webapps/helpcenter/helphub/home/} to help you out.

PRO TIP: If you're trying to register for an event as an attendee, the process is not the same as creating an event. If you see "Event Details" followed by "Create Tickets" and "Additional Settings" on your screen, you are in the process of creating an event and not registering to attend an event. eblink{Learn more about the registration process=>https://www.eventbrite.com/support/articleredirect?anum=7434}.

NOTE: If you didn't receive an order confirmation email from Eventbrite, make sure to check the spam folder in your inbox. If you still can't find the email, you can enter your email address at eblink{https://eventbrite.com/gettickets=>https://eventbrite.com/gettickets} to access your order.

Eventbrite declined your credit or debit card.

The error message will pop up in the middle of your screen if your card is declined.
The error message will pop up in the middle of your screen if your card is declined.

If your credit or debit card is declined, you'll receive a message explaining what needs to be fixed. Make the requested changes, then check to make sure the following information is entered correctly before processing your payment again: • Card Type: Is your card a Visa, MasterCard, or other type of card? • Card Number: Card numbers are typically 16 digits long. • Expiration Date: If your card is expired, you should try using a different card or contact your bank or credit card company to get a new card. • CSC Code: This is a 3-digit security code on the back of your card, and you can select What's this? on the registration form to learn more. • Billing Address: The address associated with the card you're using.

TIP: If your credit or debit card is still being declined, try using a different card to complete your order. You can also call your bank or credit card company to ask why the charge isn't going through.

PRO TIP: For events using PayPal, you'll see a different message explaining why your card is declined.

NOTE: You should receive an order confirmation email for all completed purchases you make on Eventbrite. If you see more than one eblink{charge=>https://www.eventbrite.com/support/articleredirect?anum=7610} on your statement for the same event but didn't receive order confirmations for each, it's most likely an abandoned transaction(s) that didn't go through. Any abandoned charges on your statement should drop off of your account within 5-7 business days, depending on your bank or credit card company.

Clear your browser's cache and cookies.

An overloaded web browser could prevent your registration from going through. eblink{Clear your browser's cache and cookies=>https://www.eventbrite.com/support/articleredirect?anum=3743}, then try to register again.

PRO TIP: Copy the URL for your event before you clear your browser's cache and cookies. Then after you're finished, you can paste the URL back into your browser's address bar to quickly get back to the event listing.

Try a different web browser.

Any updated web eblink{browser=>https://www.whatsmybrowser.org} should do the trick.

NOTE: If you're operating from a workstation, you may need permission from your network administrator or IT department to download a new browser to your system.

Tickets for the event are unavailable or sold out.

The Sold Out and N/A messages appear in the Ticket Information section under Quantity.
The Sold Out and N/A messages appear in the Ticket Information section under Quantity.

You'll see 2 different messages on the event listing (under Quantity) when tickets are sold out or unavailable: • Sold Out: If there are no tickets left for sale, you'll want to eblink{get in touch with the event organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} to see if you can still register. • N/A: Ticket sales haven't started yet, or ticket sales have already ended.

TIP: To eblink{send a message to the event organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275}, just select "Contact The Organizer" on the event listing.

There's not enough time to complete an order.

The session expired message appears at the top of the event listing when you run out of time to register.
The session expired message appears at the top of the event listing when you run out of time to register.

Events with lots of questions take longer to register, so if you don't have enough time to complete your order, you can eblink{reach out to the event organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} to increase the time limit.

Previously-entered text shows because you're already logged into Eventbrite.

If you're logged into Eventbrite, we pre-populate your registration form to make the completion process faster. This information can be edited within the eblink{Account Settings=>https://www.eventbrite.com/account} section of your Eventbrite account (under "Contact Information".)

TIP: Be sure to check your internet browser settings also. If the option to "save form data" is enabled, text previously entered into text fields may be suggested or pre-populated when text fields on pages are loaded.

Related articles

Still have questions? Our team can help. Contact us.