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Troubleshooting internet browser issues

Eventbrite LogoUpdated by Cortney N

If you’re having technical problems, clear your cache and cookies and update your browser. If you're still experiencing trouble, make sure that both your Flash and Java are up to date or try a different internet browser. Eventbrite recommends using Google Chrome or Mozilla Firefox for the best experience. If you're using Internet Explorer, make sure your browser is up to date and supported.

<h2 id="1">Clear your cache and cookies.</h2> <p>An overloaded browser can cause problems with loading or formatting issues on a website. Try clearing your browser’s cache and cookies.</p> <h2 id="2">Update your browser.</h2> <p>Features that are used by your browser can only work correctly if your browser is up to date and supported. Go to <a href="https://www.whatismybrowser.com" target="_blank">https://www.whatismybrowser.com</a> to check if you are using the latest version of your browser. That website will tell you what browser you’re using and which version. If you need to update your browser, there is a link for you to do so there.</p> <h2 id="3">Update your Flash and Java versions.</h2> <p>In terms of connectivity and responsiveness, a number of websites rely on Flash and Java. Confirm your Flash and Java players are up to date. If not, you can update directly through the Adobe website.</p> <h2 id="4">Try a different web browser.</h2> Any up-to-date web browser should work, but Eventbrite recommends Google Chrome or Firefox for the best experience. If you don&#39;t have permission to download on your work computer, contact your IT department to request they add it to your system. <h2 id="5">Turn off ad blocker.</h2> Turn off your ad blocker to avoid problems accessing certain pages. <h2 id="6">Helpful links</h2> <ul><li><a href="http://www.wikihow.com/Clear-Your-Browser%27s-Cache" target="_blank">How to clear your cache and cookies</a></li><li><a href="https://www.whatismybrowser.com/" target="_blank">Update your browser</a></li><li><a href="https://www.whatsmybrowser.org/" target="_blank">Download a new browser</a></li><li><a href="http://get.adobe.com/flashplayer" target="_blank">Flash</a></li><li><a href="http://java.com/en/download/index.jsp" target="_blank">Java</a></li></ul>

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