How to troubleshoot Eventbrite Card Reader issues

TIP: The color of your card reader doesn't determine the type—30-pin or lightning (8-pin). Be sure to check the adapter and slot on your device for use to confirm compatibility. Slots and adapters for 30-pin card readers are larger, while those for lightning card readers are smaller. Also, the audio-jack reader is compatible with most, but not all, Android devices. Check this eblink{list=>https://cdn.evbstatic.com/s3-s3/static/images/en_US/neon_app/card_readers/eventbrite_card_reader_android.png target=_blank} to ensure your device is supported.

PRO TIP: You can always enter an attendee's credit card details manually. You can also print out tickets if connected to a eblink{Star=>https://www.eventbrite.com/support/articleredirect?anum=6658} or eblink{Boca=>https://www.eventbrite.com/support/articleredirect?anum=6007} printer.

NOTE: If your card reader turns out to be defective or damaged, don’t worry—it may be covered by our eblink{warranty=>http://eventbritestore.com/pages/about-us}. If that’s the case, we should be able to refund your order or send you a new card reader. Just eblink{get in touch with our Support team=>https://www.eventbrite.com/contact-us}.

Force quit the app.

If the card reader is unresponsive, you can eblink{force quit the app=>http://support.apple.com/en-us/ht5137} to refresh the connection. Press the iPhone home button 2 times quickly and you'll see a preview of your recently used apps. Then swipe your finger up on the app's preview to force it to close. Now press the iPhone home button again to go back to your device's home screen, then reopen eblink{Eventbrite Organizer=>https://www.eventbrite.com/support/articleredirect?anum=5870} to process another card transaction.

NOTE: If you're using an Android device, steps may vary. Here's some eblink{general information on how to force quit an app on an Android device=>https://support.google.com/nexus/answer/2668665?hl=en}.

Clean the card reader and device.

There must be a firm connection between the Eventbrite Card Reader and your device in order to process transactions. Using only a soft, lint-free cloth, carefully eblink{clean=>http://support.apple.com/en-us/HT3226} out any dust, lint, or other materials that may be trapped inside the power jack of your device and the card reader metal connector.

PRO TIP: The bulleted information at the top of eblink{this page=>http://support.apple.com/en-us/HT3226} can also apply to Android devices.

Delete Eventbrite Organizer and reinstall it.

If you're using Eventbrite Organizer and still having trouble with the card reader, you can try eblink{deleting the app=>http://www.macworld.com/article/2364290/four-ways-to-delete-ios-apps.html} and reinstalling it. Tap and hold the Eventbrite Organizer app icon until it begins wiggling. Then tap the "X" in the top left corner and confirm that you want to delete the app. To reinstall it, open the "App Store," search for eblink{Eventbrite Organizer=>https://itunes.apple.com/us/app/eventbrite-organizer/id368260521}, and tap on the cloud icon.

NOTE: If you're using an Android device, steps may vary. Here's some eblink{general information on how to uninstall and reinstall an app using an Android device=>https://support.google.com/googleplay/answer/2521768?hl=en}.

Check the device and card reader for rust.

If you've tried all the above with no success, make sure the device and card reader are not corroded. If the power jack on your device has rust, you may need to eblink{get it serviced=>https://selfsolve.apple.com/agreementWarrantyDynamic.do}. eblink{Reach out to Apple Support=>https://www.apple.com/support/contact} if your power jack needs attention.

PRO TIP: If you're using an Android device, you'll want to connect with your cell phone provider or the manufacturer directly for service information.

NOTE: If the the card reader is corroded and you're within the eblink{warranty=>http://britestore.com/pages/about-us} period, it may be defective. eblink{Get in touch with our Support team=>https://www.eventbrite.com/support/contact-us} and we'll send you a new card reader.