Skip Main Navigation

What is this charge from Eventbrite? (EB *Charge)

Eventbrite LogoUpdated by Cortney N

Category: Attending an Event

If you see a charge on your statement referencing Eventbrite, it's likely related to tickets for an event listed on Eventbrite.com. The way the charge appears on your statement depends on whether the purchase was made online or on-site at an event. No matter where an event is located, the charge will show “San Francisco” on your statement because that is where Eventbrite is headquartered.

<h2 id="01"><span style="font-size: 13pt; white-space: pre-wrap;"><span style="font-family: Arial;"><span style="color: #000000;"><span style="font-weight: 700;"><span style="font-style: normal;"><span style="text-decoration: none;">— </span></span></span></span></span></span>When you purchase tickets on Eventbrite.com</h2> <p>When you purchase a ticket online on Eventbrite.com, the charge on your bank/credit card statement normally appears as:</p> <ul><li>EB * [first 15 characters of the event title] SAN FRANCISCO CA</li></ul> <p>For example, Damien bought a ticket online on Eventbrite to the Corgi Festival 2021 in Lexington, Kentucky. The charge might appear on his statement as: </p> <ul><li>EB *CORGI FESTIVAL 202 SAN FRANCISCO CA.</li></ul> <h2 id="02"><span style="font-size: 13pt; white-space: pre-wrap;"><span style="font-family: Arial;"><span style="color: #000000;"><span style="font-weight: 700;"><span style="font-style: normal;"><span style="text-decoration: none;">— </span></span></span></span></span></span>When you purchase tickets on-site at an event using Eventbrite</h2> <p>When you purchase a ticket on-site at an event that is using Eventbrite, the charge normally appears as:</p> <ul><li>EVENTBRITE, SAN FRANCISCO CA</li></ul> <h2 id="03"><span style="font-size: 13pt; white-space: pre-wrap;"><span style="font-family: Arial;"><span style="color: #000000;"><span style="font-weight: 700;"><span style="font-style: normal;"><span style="text-decoration: none;">— </span></span></span></span></span></span>Additional information</h2> <ul><li>Purchases made through Eventbrite with an American Express card will sometimes display as &quot;Business Services.&quot;</li><li>If your registration was processed through <a href="https://www.eventbrite.com/support/articleredirect?anum=3461" target="_blank">PayPal</a>, the way the charge appears on your statement will vary based on the PayPal merchant. For questions regarding PayPal charges, you can <a href="https://www.paypal.com/us/webapps/helpcenter/helphub/home" target="_blank">reach out to their support team</a> for more information.</li><li>The way your charge displays on your statement is ultimately up to your bank or credit card company (e.g., seeing &quot;Recurring&quot; inline with an Eventbrite charge doesn&#39;t mean the charge is scheduled to repeatedly process).</li></ul>

Still have questions? Search help articles.