How to set up a Boca printer and print tickets with Eventbrite Organizer

TIP: If you're setting up a eblink{Star TSP143L printer=>http://www.cdw.com/shop/custompages/Default.aspx?CustomPageKey=0B9577C178334CBA9FA87F323513DB03}, eblink{follow these instructions=>https://www.eventbrite.com/support/articleredirect?anum=6658}.

NOTE: When using a Boca printer for your event, you'll need to eblink{purchase ticket stock=>https://boca-for-eventbrite.myshopify.com/ target=_blank} from Eventbrite. Ticket stock measures 2.5” wide and 6” long.

Set up a Boca printer

1. Turn on the printer.

Plug the printer in and turn the power switch to the "on" position.

2. Load ticket stock into the printer.

Facing the rear of the printer (the power cord side), with the ticket stock facing up, feed the ticket stock (with the ticket stub end first) in between the black and silver timing pieces until it catches and feeds through.

3. Connect the printer to a router.

Make sure your router is receiving internet from your internet source. Using an ethernet cable, connect your printer to your router. The printer must be connected via an ethernet cable to the router in order to be detected by the device.

4. Connect your mobile device to the Wi-Fi network.

Go to the Settings app on your mobile device and connect to the Wi-Fi network created by your router.

Connect the Boca printer to a device and print a test ticket.

You'll need to do this for each device you'd like to have access to the Boca printer.

1. Open the Eventbrite Organizer app and choose your event.

After you eblink{create an event=>https://www.eventbrite.com/support/articleredirect?anum=5035} and eblink{download Eventbrite Organizer=>https://www.eventbrite.com/l/Organizer-check-in-app/}, log in using your Eventbrite email address and password. Then tap your event from the "Select Event" (home) screen.

2. Go to Settings.

From your event's dashboard, tap on "Settings."

3. Select "Printing."

With "General" selected, tap "Printing."

PRO TIP: You'll notice other options like, "Collect Attendee Information" and "Name Device" on the "General" Settings screen. Be sure to return to Settings after you've completed the setup and testing of your Boca printer to further customize the function of the app on the specific device for use.

4. Turn "Printing" on and enter the IP address of your Boca Printer.

Swipe the "Printing" toggle to turn printing on. Type the IP address of the Boca printer into the "Printer IP Address" field, then tap "Add Printer." If you don't know the IP address of the Boca printer, press the "Test" button on the side of the printer to print a test ticket. On the test ticket find the “IP ADD” field with the IP address for the printer. This is the IP address of the router the printer is connected to (ex. 192.168.001.115).

5. Print a test ticket.

When connected to the Boca printer, be sure to print a test ticket. Locate and select "Test Printer" to print a standard test ticket and verify that the app (and device) are correctly configured for use.

PRO TIP: Click the “i” icon next to the printer to enable options "Print tickets” and "Print receipts.” These options will make sure a ticket and receipt is automatically printed for every eblink{transaction=>https://www.eventbrite.com/support/articleredirect?anum=5782} completed using the device.

Print tickets for attendees.

1. From your event's dashboard in Eventbrite Organizer, go to Orders.

Orders is located at the bottom of the screen (along with other functions and options).

2. Find the attendee's order.

With "Orders" selected, eblink{search=>https://www.eventbrite.com/support/articleredirect?anum=6006} by the attendee's last name, email address, order number, or last four digits of the card they paid with to find their order.

TIP: You can also scan barcodes to quickly look up an attendee's order. Just tap the "Scan" icon next to the search bar.

PRO TIP: To eblink{check in attendees=>https://www.eventbrite.com/support/articleredirect?anum=5872}, scroll to "Tickets - Swipe to check in" and slide your finger to the right on the attendee's name.

NOTE: If you need to eblink{refund orders=>https://www.eventbrite.com/support/articleredirect?anum=5784} or eblink{resend order confirmations=>https://www.eventbrite.com/support/articleredirect?anum=5871}, you can do that from the Order Details screen also.

3. Select print.

From the "Order Details" screen, tap the print icon to access the print options.

NOTE: If the icon is grayed out, this means your device and app are not connected to a printer. Make sure you've eblink{set up=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/how-to-set-up-a-boca-printer-and-print-tickets-with-eventbrite-organizer?lg=en_US#1} and eblink{tested=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/how-to-set-up-a-boca-printer-and-print-tickets-with-eventbrite-organizer?lg=en_US#2} your printer to verify the connection.

4. Tap "Print".

You can print tickets for all attendees or a specific attendee on the order (if more than one ticket was purchased during the same transaction). Just tap "Print" to print a physical ticket using the Boca printer.

PRO TIP: When printing tickets, you can pause to interrupt, resume to pick up where you left off, or quit to end the process.

NOTE: The receipt will not print automatically; select to print receipts along with tickets.

Troubleshooting Tips

Most issues are resolved by establishing a wired, LAN (local area network) setup and manually adding your Boca printer within the Eventbrite Organizer app.

1. Boca printer doesn't show in the "Discovered Printers List" in the Eventbrite Organizer app.

Check that all wired connections are correctly in place (especially the connection between the Boca printer and your router). If the printer still doesn't show in the list, you can manually add it within the Eventbrite Organizer app using the IP address of the Boca printer. To get the IP address, press the "Test" button on the side of the Boca printer to print a test ticket. The “IP ADD” field on the test ticket shows the IP address (e.g., 192.168.001.115). Once you have the IP Address, open Eventbrite Organizer and navigate to Settings > General > Printing. Type the IP address of the Boca printer into the “Printer IP address” field, then tap "Go".

TIP: If you receive a "Printer Not Available" error, the printer may need a few more seconds to establish the connection request. Tap "Try Again" and the printer should connect.

2. Boca printer hasn't been assigned an IP address by the router.

If your Boca printer still doesn't have an IP address: 1. Make sure the network cables are securely plugged in to the Boca printer and router. 2. Confirm the activity lights are on/blinking on the router. 3. Power cycle the Boca printer (turn the printer off for 30 seconds, then turn it back on). 4. Wait a few minutes before printing a test ticket to confirm the IP address for the printer.

TIP: These steps can also be used to resolve the "No network connection" error.

3. Printing Errors.

• Out of paper — Load more ticket stock to resume printing. • Paper jam — Remove the jammed ticket to resume printing. • Cutter jam — Fix the cutter and remove the jammed ticket to resume printing.

TIP: For the "Out of paper" error, you may need to open the larger ticket holding area and load tickets. Otherwise, ticket stock is loaded through the back of the Boca printer.

4. General Errors.

The following are considered general errors: • Printer memory issue • Bad command sent to printer • Power-up problem - Printer failed to start up correctly • Printer could not download something properly • Printer is unresponsive Steps to resolve: 1. Wait 60 seconds. 2. Press the "Test" button to see if printing resumes. — If not, restart the printer. 3. Repeat Steps 1-2 a few times.

5. Learn more.

• eblink{Additional troubleshooting steps for on-site equipment=>https://www.eventbrite.com/support/articleredirect?anum=3759} • eblink{How to prep for a smooth onsite event experience=>https://www.eventbrite.com/support/articleredirect?anum=39755}