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Postpone and reschedule your event

Eventbrite LogoUpdated by Crista S

If you have to postpone or reschedule your event, change your event status to “Postponed” first. Then, set your event date in the future and hide it from your event listing. Lastly, email your attendees and respond to refund requests from attendees who can no longer attend. You can update your date and ticket settings once your new date is confirmed.

<h2 id="01">Before you start</h2> <ul><li>If you need to postpone or reschedule your event, make sure to adhere to our <a href="" target="_blank">organizer refund policy requirements</a>.</li><li>Set the new date of the event within 30-60 days. The new date should be within 1 year of the original date. </li><li>If an event is postponed or canceled, refunds will be for the entire purchase—that includes the ticket price and the Eventbrite fees.</li><li>If you decide to cancel your event instead, follow <a href="" target="_blank">these steps</a>.</li></ul> <h2 id="02">Postpone your event</h2> <h3 id="02-1">1. If you still have tickets on sale, set the event status to Postponed.</h3> <p>If you still have tickets available, changing your status will turn off sales and update your event listing.</p> <ol><li>Go to your Event Dashboard and click “On Sale”. </li><li>Select “Change Status”.</li><li>Choose “Postponed”. </li><li>Click <b>Take Off Sale</b>. </li></ol> <p>This will pause ticket sales online, and potential ticket buyers will see this status on the event page.</p> <h3 id="02-2">2. Set the event date in the future and hide it from your event listing.</h3> <p>If you don’t have a new date, choose a date in the future. This will keep your event from ending and allow you to set the new date once it&#39;s confirmed. </p> <ol><li>Go to <b>Basic Info</b>.</li><li>Under “Date and Time”, choose a date in the future. </li><li>Uncheck “Display start time”. </li><li>Uncheck “Display end time”. </li><li>Click <b>Save</b>. </li></ol> <h3 id="02-3">3. Email your attendees.</h3> <p>After you change the date, go to <b>Emails to attendees</b> (under <b>Manage attendees</b>) to <a href="" target="_blank">email your attendees</a>. Make sure to let attendees know:</p> <ul><li>How attendees can <a href="" target="_blank">request a refund</a>.</li><li>Your new date. If you don&#39;t have a date yet, let them know when you plan on announcing the new date.</li><li>Who attendees can contact for questions. Also double check the reply-to email to make sure replies go to the right place.</li></ul> <h3 id="02-4">4. Respond to refund requests.</h3> <p>If attendees can&#39;t attend the new date, you can <a href="" target="_blank">issue a refund</a>. If you issue refunds for your postponed event, Eventbrite also refunds the fee. You can issue a refund to their original payment method or as <a href="" target="_blank">credit for your future event</a> ($USD only). </p> <h2 id="03">Reschedule your event</h2> <h3 id="03-1">1. Enter the new date.</h3> <ol><li>Go to your Event Dashboard and select <b>Basic Info</b>. </li><li>Under “Date and Time”, set the new date. </li><li>Check “Display start time”.</li><li>Check “Display end time”. </li><li>Click <b>Save</b>.</li></ol> <p>If the event date has already passed, you can’t change the date. <a href="" target="_blank">Contact our Support Team</a> for further assistance.</p> <h3 id="03-2">2. Change your event status.</h3> <p>If you intend to sell more tickets, <a href="" target="_blank">create a new ticket type or update the sales date on an existing ticket type</a>. This will also remove the &quot;Postponed&quot; status from your event.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>NOTE:</b> Creating a new ticket type or updating an existing ticket type is the only way to remove the &quot;Postponed&quot; status from your event. If you don’t want to sell more tickets, update the total capacity to match the number of tickets you&#39;ve already sold. </p> <h3 id="03-3">3. Send an email to ticket buyers with the new date.</h3> <ol><li>Go to <b>Emails to attendees</b> (under “Manage attendees”)</li><li>Click <b>Create new attendee email</b>.</li><li>Include the new date and any other updates in your email message.</li><li>Click <b>Send Now</b>.</li></ol> <h2 id="04">Payouts for rescheduled events</h2> <p>When events are postponed or cancelled, Eventbrite automatically holds the payout so you can easily issue refunds.</p> <p>If you successfully completed your event but haven’t received your payout within the standard timeline, <a href="" target="_blank">submit a payout request</a>. </p>

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