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Edit attendee information and add notes

Eventbrite LogoUpdated by Antwonne D

Categories: Understanding Eventbrite Fees & Features, Managing Orders, Reporting on Events

As the event organizer, you have the ability to change the information on any order. Use this to fix typos, change the ticket owner, or update information. To get started, go to your Event Dashboard and select “Orders” (under “Manage attendees”). Then select “Action” and click “Edit ticket buyer” or “Edit attendee info”.

<h2 id="01">Check this first.</h2> <p>☑️ You are the organizer of your event. If you’re an attendee and need to update your ticket, <a href="https://www.eventbrite.com/support/articleredirect?anum=4092" target="_blank">follow these steps instead</a>.</p> <p>☑️ You can’t change billing information or the number of tickets on an order. To reduce the amount of tickets on an order, <a href="https://www.eventbrite.com/support/articleredirect?anum=3399" target="_blank">issue a partial refund</a>.</p> <p>☑️ If your order form is set to &quot;buyer only&quot;, all tickets on the order share the same information. This means all tickets on an order will have the same name and email address. If you collected information on each attendee, each ticket has its own set of information.</p> <h2 id="02">1.Go to your Event Dashboard.</h2> <p>Go to <b>Manage events</b> in your account. Then select your event.</p> <h2 id="03">2. Select “Orders” (under “Manage attendees”).</h2> <h2 id="04">3. Find the order you want to edit.</h2> <p>Use the search bar to search by name, order number, or email.</p> <h2 id="05">4. Click “Edit ticket buyer” or “Edit attendee info” (under “Actions”).</h2> <ul><li>Click <b>Actions</b> next to the order number to edit the ticket buyer. This is the who owns the order.</li><li>Click <b>Actions</b> next to a specific ticket to edit the information on that ticket.</li></ul> <h2 id="06">5. Update the information on the order.</h2> <p>Eventbrite will send a new confirmation email to the ticket holder. Un-check <b>Send confirmation email to new attendee </b>to turn this off.</p> <h2 id="07">6. Click “Save changes”.</h2> <h2 id="08">7. Optional: Add a note.</h2> <p>Your attendees won’t be able to see this note, but you’ll see it here and when you scan in their tickets.</p> <p>To add a note:</p> <ol><li>Click <b>Actions</b>.</li><li>Click <b>Add attendee note</b>/<b>Add order note</b>.</li><li>Type in your note.</li><li>Click <b>Add note</b>.</li></ol> <p>You can’t edit or delete notes after they’re added, but you can add additional notes.</p> <h2 id="09">Learn more</h2> <ul><li><a href="https://www.eventbrite.com/support/articleredirect?anum=41420" target="_blank">View, search, and manage orders across all events</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3262" target="_blank">Set up your order form</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3505" target="_blank">How to edit and export an Attendee Summary report</a></li></ul>

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