Skip Main Navigation

How to edit attendee information and add notes

You can edit attendee information from eblink{Event Reports=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/how-to-edit-attendee-information?lg=en_US#2} or eblink{Orders=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/how-to-edit-attendee-information?lg=en_US#1}, and even add notes for a specific eblink{order=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/how-to-edit-attendee-information?lg=en_US#3} or eblink{attendee=>https://www.eventbrite.com/support/articles/en_US/Multi_Group_How_To/how-to-edit-attendee-information?lg=en_US#4} using the Orders report. First, go to your event's Manage page and select either (Event Reports is under "Analyze" and Orders is under "Manage Attendees".) Then find the Quick Actions (Event Reports) or Actions (Orders) drop-down menu and choose "Edit Attendee Info." Edit the fields you'd like and click "Save Changes" to lock in the updated information.

TIP: Learn more about the eblink{Orders=>https://www.eventbrite.com/support/articleredirect?anum=6549} and eblink{Attendee Summary=>https://www.eventbrite.com/support/articleredirect?anum=3505} reports.

PRO TIP: If attendees registered for free and you have to eblink{cancel your event=>https://www.eventbrite.com/support/articleredirect?anum=5217}, eblink{email your attendees=>https://www.eventbrite.com/support/articleredirect?anum=3327} then eblink{delete completed orders=>https://www.eventbrite.com/support/articleredirect?anum=3874}. Choosing "Cancel this Order" will send an additional notification to attendees which isn't necessary if you've already notified them of the event cancelation.

NOTE: If you don't see the Manage Events option in the Account Menu at the top of the page, this means that you currently don't have access to any events as an organizer or event manager. If you're a eblink{subuser=>https://www.eventbrite.com/support/articleredirect?anum=3210}, check with the main account holder for more information on your permissions to access and manage events.

Edit attendee information using the Orders report

You can see a list of all the orders for your event (including revenue and fees) and even edit and refund individual orders using the Orders report.

1. Go to your Manage page.

Manage Events is the third option in the account menu, and the Manage link is located under your event's name.
Manage Events is the third option in the account menu, and the Manage link is located under your event's name.

After you eblink{log in=>https://www.eventbrite.com/login target=_blank} and eblink{create an event=>https://www.eventbrite.com/support/articleredirect?anum=5035}, find your event on the Manage Events page, then select "Manage."

2. Go to "Orders" (under Manage Attendees).

Manage Attendees is the sixth section in the Options Menu, and the Orders link is first in this section.
Manage Attendees is the sixth section in the Options Menu, and the Orders link is first in this section.

From the options menu, scroll down until you see the Manage Attendees section, second from the bottom.

TIP: If your eblink{event schedule has multiple dates/times=>https://www.eventbrite.com/support/articleredirect?anum=3467}, you can edit information for attendees for one or all of the events in your schedule. Just choose a date from the "Individual Event Selector" at the top of the Manage page.

3. Search for the attendee by name or email address to reference their order.

Under "Orders", you can change the Date Range, Order Type, Sort, number (of orders) Per Page to display, and/or search for attendees by first name, last name or email address.
Under "Orders", you can change the Date Range, Order Type, Sort, number (of orders) Per Page to display, and/or search for attendees by first name, last name or email address.

Be sure that the header reads "Orders" prior to searching for the attendee's registration within your event's Orders feature.

4. Select "Edit Attendee Info" and update the attendee's information.

The second Actions drop-down menu is located in the area where attendee information (not "Ordered by" information) shows. "Edit Attendee Info" is the first option in this menu.
The second Actions drop-down menu is located in the area where attendee information (not "Ordered by" information) shows. "Edit Attendee Info" is the first option in this menu.

Once you find the order, locate and click the second Actions drop-down menu. Select "Edit Attendee Info" to reach the screen where you can update the information on the attendee's order.

TIP: If you'd like to issue an updated order confirmation email to the attendee, be sure to check the box for "Send confirmation email to new attendee" prior to saving your changes.

PRO TIP: Choosing the first Actions drop-down menu will give the option to "Edit Ticket Buyer" information. If you collected "Basic" or "Buyer Only" information, choosing this will carry over to the attendee on the order as well. Learn more about eblink{collecting information from attendees when they register=>https://www.eventbrite.com/support/articleredirect?anum=3262}.

NOTE: Only certain information (name, email, etc.) can be changed—you can't change the number of tickets ordered, billing address, or credit card/payment type used.

5. Save Changes.

Scroll to the bottom of the fields of information you can update and click Save Changes to update the information on the attendee's registration.
Scroll to the bottom of the fields of information you can update and click Save Changes to update the information on the attendee's registration.

That's it! The information for the order should now reflect your changes.

NOTE: There is no limit to the number of times you can update the information on an attendee's registration. However, the ticket(s) associated with the order remain the same—so, no need to worry about duplicate entries if you're using the eblink{Eventbrite Organizer=>https://www.eventbrite.com/support/articleredirect?anum=5872} app to check in attendees at your event.

Edit attendee information using the Attendee Summary report

You can use the Attendee Summary report to view and export all the information you've collected from your attendees and their answers to your custom questions.

1. Go to your Manage page.

Manage Events is the third option in the account menu, and the Manage link is located under your event's name.
Manage Events is the third option in the account menu, and the Manage link is located under your event's name.

After you eblink{log in=>https://www.eventbrite.com/login target=_blank} and eblink{create an event=>https://www.eventbrite.com/support/articleredirect?anum=5035}, find your event on the Manage Events page, then select "Manage."

2. Go to "Event Reports" (under Analyze).

Analyze is the fifth section in the Options Menu, and the Event Reports link is third in this section.
Analyze is the fifth section in the Options Menu, and the Event Reports link is third in this section.

From the options menu, scroll to the middle until you see the Analyze section.

3. Search for the attendee by name or email address to reference their order.

Under "Report Type: Attendee Summary", you can choose another Report Type to reference, select other events to combine report data, change the Date Range or Attendee Status, choose the data to display under Configure Columns, and/or search for attendees by first name, last name or email address.
Under "Report Type: Attendee Summary", you can choose another Report Type to reference, select other events to combine report data, change the Date Range or Attendee Status, choose the data to display under Configure Columns, and/or search for attendees by first name, last name or email address.

Be sure that you've set the Report Type to "Attendee Summary" prior to searching for the attendee's registration within your event's reporting feature.

4. Select "Edit Attendee Info" and update the attendee's information.

"Edit Attendee Info" is the first option in the Quick Actions drop-down menu. Select it to update the information provided by an attendee when they registered.
"Edit Attendee Info" is the first option in the Quick Actions drop-down menu. Select it to update the information provided by an attendee when they registered.

Once you find the order, locate and click the Quick Actions drop-down menu. Select "Edit Attendee Info" to reach the screen where you can update the information on the attendee's order.

TIP: If you'd like to issue an updated order confirmation email to the attendee, be sure to check the box for "Send confirmation email to new attendee" prior to saving your changes.

NOTE: Only certain information (name, email, etc.) can be changed—you can't change the number of tickets ordered, billing address, or credit card/payment type used.

5. Save Changes.

Scroll to the bottom of the fields of information you can update and click Save Changes to update the information on the attendee's registration.
Scroll to the bottom of the fields of information you can update and click Save Changes to update the information on the attendee's registration.

That's it! The information for the order should now reflect your changes.

NOTE: There is no limit to the number of times you can update the information on an attendee's registration. However, the ticket(s) associated with the order remain the same—so, no need to worry about duplicate entries if you're using the eblink{Eventbrite Organizer=>https://www.eventbrite.com/support/articleredirect?anum=5872} app to check in attendees at your event.

Add a note to an order using the Orders report

You can see a list of all the orders for your event (including revenue and fees), as well as add and view individual order notes using the Orders report.

1. Go to your Manage page.

Manage Events is the third option in the account menu, and the Manage link is located under your event's name.
Manage Events is the third option in the account menu, and the Manage link is located under your event's name.

After you eblink{log in=>https://www.eventbrite.com/login target=_blank} and eblink{create an event=>https://www.eventbrite.com/support/articleredirect?anum=5035}, find your event on the Manage Events page, then select "Manage."

2. Go to "Orders" (under Manage Attendees).

Manage Attendees is the sixth section in the Options Menu, and the Orders link is first in this section.
Manage Attendees is the sixth section in the Options Menu, and the Orders link is first in this section.

From the options menu, scroll down until you see the Manage Attendees section, second from the bottom.

3. Search for the order by attendee name or email address.

Under "Orders", you can change the Date Range, Order Type, Sort, number (of orders) Per Page to display, and/or search for attendees by first name, last name or email address.
Under "Orders", you can change the Date Range, Order Type, Sort, number (of orders) Per Page to display, and/or search for attendees by first name, last name or email address.

Be sure that the header reads "Orders" prior to searching for the attendee's registration within your event's Orders feature.

4. Select "Add Order Note" and enter your note.

The first Actions drop-down menu is located in the area where order information shows. "Add Order Note" is the last option in this menu.
The first Actions drop-down menu is located in the area where order information shows. "Add Order Note" is the last option in this menu.

Once you find the order, locate and click the first Actions drop-down menu. Select "Add Order Note" to reach the screen where you can enter a note for the order.

NOTE: Do not include personal information when adding order notes. Instead, use it to record instructions like "leave ticket at will-call" or "send tickets in the mail two weeks before the event."

5. Show/Hide order notes.

The "> Show order note" and "> Hide order note" option will show below the order information.
The "> Show order note" and "> Hide order note" option will show below the order information.

That's it! The option to show/hide the order note, and the order note text, will show below the order information.

TIP: You can view all order notes in the eblink{Attendee Summary=>https://www.eventbrite.com/support/articleredirect?anum=3505} report — just select “Notes” when configuring columns.

NOTE: You can't edit or delete order notes, but you can add additional order notes. When shown, you'll see a history of notes added to the order.

Add a note to an attendee using the Orders report

You can use the Orders report to view attendees associated with a specific order, as well as add and view attendee notes.

1. Go to your Manage page.

Manage Events is the third option in the account menu, and the Manage link is located under your event's name.
Manage Events is the third option in the account menu, and the Manage link is located under your event's name.

After you eblink{log in=>https://www.eventbrite.com/login target=_blank} and eblink{create an event=>https://www.eventbrite.com/support/articleredirect?anum=5035}, find your event on the Manage Events page, then select "Manage."

2. Go to "Orders" (under Manage Attendees).

Manage Attendees is the sixth section in the Options Menu, and the Orders link is first in this section.
Manage Attendees is the sixth section in the Options Menu, and the Orders link is first in this section.

From the options menu, scroll down until you see the Manage Attendees section, second from the bottom.

3. Search for the attendee by name or email address.

Under "Orders", you can change the Date Range, Order Type, Sort, number (of orders) Per Page to display, and/or search for attendees by first name, last name or email address.
Under "Orders", you can change the Date Range, Order Type, Sort, number (of orders) Per Page to display, and/or search for attendees by first name, last name or email address.

Be sure that the header reads "Orders" prior to searching for the attendee's registration within your event's Orders feature.

4. Select "Add Attendee Note" and enter your note.

The second Actions drop-down menu is located in the area where attendee information shows. "Add Attendee Note" is the last option in this menu.
The second Actions drop-down menu is located in the area where attendee information shows. "Add Attendee Note" is the last option in this menu.

Once you find the order, locate and click the second Actions drop-down menu. Select "Add Attendee Note" to reach the screen where you can enter a note for the attendee.

NOTE: Do not include personal information when adding attendee notes. Instead, use it to record instructions like "leave ticket at will-call for a friend, Josh Locke" or "special guest of event organizer."

5. Show/Hide attendee notes.

The "> Show attendee note" and "> Hide attendee note" option will show below the attendee information.
The "> Show attendee note" and "> Hide attendee note" option will show below the attendee information.

That's it! The option to show/hide the attendee note, and the attendee note text, will show below the attendee information.

TIP: You can view all attendee notes in the eblink{Attendee Summary=>https://www.eventbrite.com/support/articleredirect?anum=3505} report — just select “Notes” when configuring columns.

NOTE: You can't edit or delete attendee notes, but you can add additional attendee notes. When shown, you'll see a history of notes added to the attendee.

Related articles

Still have questions? Our team can help. Contact us.