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What does the checkout process look like with Eventbrite Payment Processing?

Registering for an event using Eventbrite Payment Processing only takes a few steps — attendees pick a ticket type, enter registration and billing information, then complete their purchase. Both the event organizer and ticket buyers receive an order confirmation email when orders are completed. Access to tickets depends on the delivery method enabled by the event organizer and chosen during checkout (most common: PDF tickets are attached in the email, available on the Tickets page in their Eventbrite account, or visible in the Eventbrite mobile app for iPhone and Android). If tickets are disabled by the organizer or the event is will call only, attendees can’t directly access a PDF ticket for their order, but will have the order confirmation as a reference or receipt.

TIP: If you're trying to register for an event as an attendee, the process is not the same as creating an event. If you see "Event Details" followed by "Create Tickets" and "Additional Settings" on your screen, you are in the process of creating an event and not registering to attend an event. Registering for an event will appear as below.

NOTE: If you're eblink{using PayPal to take payments for your event=>https://www.eventbrite.com/support/articleredirect?anum=3461}, learn more about eblink{the registration process for your attendees=>https://www.eventbrite.com/support/articleredirect?anum=3488}. If you're eblink{using Authorize.Net=>https://www.eventbrite.com/support/articleredirect?anum=3457} to collect payments, the registration process will be the same as below.

1. Attendees check out your event listing.

Eventbrite event listing created by the event organizer. Attendees go here to view the details of an event and complete registration.
Eventbrite event listing created by the event organizer. Attendees go here to view the details of an event and complete registration.

When attendees reach your event listing, they'll see eblink{all the details you've set up=>https://www.eventbrite.com/support/articleredirect?anum=5035}, including the location, date, time, and eblink{description=>https://www.eventbrite.com/support/articleredirect?anum=3326}.

PRO TIP: Creating a public event means people can search for it in our event directory or search engines like eblink{Google=>https://www.google.com}. However, you can eblink{make your event private=>https://www.eventbrite.com/support/articleredirect?anum=5274} so people can't find it online, then eblink{send out email invitations to attendees=>https://www.eventbrite.com/support/articleredirect?anum=4814} to promote.

NOTE: Event listings are eblink{mobile-optimized=>https://www.eventbrite.com/support/articleredirect?anum=3732} — you can easily view and register for events using a mobile device!

2. They select “Tickets”.

The Tickets button is located at the top of the event listing (next to the event image, title, event date, and organizer name).
The Tickets button is located at the top of the event listing (next to the event image, title, event date, and organizer name).

Attendees select “Tickets,” enter any eblink{promotional codes=>https://www.eventbrite.com/support/articleredirect?anum=3295} you've provided,select the drop-down menu to choose the number of tickets they want, and then they click "Checkout".

PRO TIP: Learn more about the eblink{checkout process=>https://www.eventbrite.com/support/articleredirect?anum=7501} for attendees when the organizer eblink{offers offline payment options=>https://www.eventbrite.com/support/articleredirect?anum=3389}.

3. Ticket buyers fill out registration and billing information.

In the classic event creation experience (1), the summary shows above the registration information section. In the new event creation experience and Eventbrite Music (2), the summary shows to the right of the registration information fields.
In the classic event creation experience (1), the summary shows above the registration information section. In the new event creation experience and Eventbrite Music (2), the summary shows to the right of the registration information fields.

After choosing tickets and “Checkout,” ticket buyers go to the event registration form. The registration form shows a summary of the purchase and has fields to enter any eblink{information the event organizer requires=>https://www.eventbrite.com/support/articleredirect?anum=3262} (as well as billing information if the tickets have an associated cost). In the classic event creation experience (1), the summary shows above the registration information section. In the new event creation experience and Eventbrite Music (2), the summary shows to the right of the registration information fields.

PRO TIP: Did you add eblink{custom questions=>https://www.eventbrite.com/support/articleredirect?anum=3231} to your registration form? The time limit to register is 8 minutes by default, but you can eblink{increase this time limit=>https://www.eventbrite.com/support/articleredirect?anum=3257} to give attendees more time to complete their order. This isn’t advised for high-demand events where a limited number of registrations are available.

NOTE: Eventbrite takes the eblink{security=>https://www.eventbrite.com/security/} and eblink{privacy=>https://www.eventbrite.com/support/articleredirect?anum=8478} of your ticket buyers billing information seriously. All payments are processed over a secure connection using a PCI-compliant gateway.

4. Ticket buyers click “Pay Now” or “Place Order”.

In the classic event creation experience (1), the Order Confirmation page includes “Go to my tickets”. In the new event creation experience and Eventbrite Music (2), it shows “View tickets”.
In the classic event creation experience (1), the Order Confirmation page includes “Go to my tickets”. In the new event creation experience and Eventbrite Music (2), it shows “View tickets”.

After reviewing the information they've entered, attendees select "Pay Now" (classic event creation experience) or “Place Order” (new event creation experience and Eventbrite Music) to complete their purchase. Once complete, they're taken to an eblink{order confirmation page=>https://www.eventbrite.com/support/articleredirect?anum=3281}. In the classic event creation experience (1), the Order Confirmation page includes “Go to my tickets”. In the new event creation experience and Eventbrite Music (2), it shows “View tickets”.

NOTE: If redirected to an alternative confirmation page, take a look at it to confirm it’s related to your event. The organizer may have created a personalized confirmation page of their own to confirm your order is complete.

5. The event organizer and attendee receive an order confirmation email.

The order confirmation email serves as both a receipt and record of your event registration. It has all of the information related to your order, like the number of tickets, order total (paid tickets only), event date and time, event location (if applicable), a link to view event details, and a link to contact the event organizer.
The order confirmation email serves as both a receipt and record of your event registration. It has all of the information related to your order, like the number of tickets, order total (paid tickets only), event date and time, event location (if applicable), a link to view event details, and a link to contact the event organizer.

Attendees receive an eblink{order confirmation email=>https://www.eventbrite.com/support/articleredirect?anum=3281} from Eventbrite after successfully placing their order. The event organizer receives a copy of the order notification email as well.

TIP: If the event organizer eblink{disabled paper tickets=>https://www.eventbrite.com/support/articleredirect?anum=3303}, attendees receive an order confirmation email without a PDF ticket. If you’re the event organizer, make sure to eblink{tell attendees what they need to enter your event=>https://www.eventbrite.com/support/articleredirect?anum=3281}!

NOTE: Attendees registering for the first time on Eventbrite also receive a welcome email — eblink{learn more=>https://www.eventbrite.com/support/articleredirect?anum=40895}.

6. Attendees access tickets.

Access to tickets depends on the delivery method enabled by the event organizer and chosen during checkout (most common: eblink{PDF tickets=>https://www.eventbrite.com/support/articleredirect?anum=3776} are attached in the eblink{email=>https://www.eventbrite.com/support/articleredirect?anum=3281}, available on the eblink{Tickets=>https://www.eventbrite.com/mytickets/} page in their Eventbrite account, or visible in the eblink{Eventbrite mobile app=>https://www.eventbrite.com/eventbriteapp} for eblink{iPhone=>https://www.eventbrite.com/support/articleredirect?anum=11000} and eblink{Android=>https://www.eventbrite.com/support/articleredirect?anum=11001}). If tickets are disabled by the organizer or the event is will call only, attendees can’t directly access a PDF ticket for their order, but will have the order confirmation as a reference or receipt.

TIP: If you notice that you're instead redirected to an alternative confirmation page, take a look at it to confirm that it is related to your event. The organizer may have created a personalized confirmation page of their own to confirm your registration has been completed.

PRO TIP: Learn more about eblink{Eventbrite's promotional tools=>https://www.eventbrite.com/support/articleredirect?anum=3746} to help drive traffic to your event listing.

7. Organizers can view orders from their Event Dashboard.

In the classic event creation experience (1), the Manage page includes “Event Dashboard”. In the new event creation experience and Eventbrite Music (2), it shows “Dashboard”.
In the classic event creation experience (1), the Manage page includes “Event Dashboard”. In the new event creation experience and Eventbrite Music (2), it shows “Dashboard”.

Your Event Dashboard provides an overview of your ticket sales and the eblink{status of your payout=>https://www.eventbrite.com/support/articleredirect?anum=4374}. Choose Orders (under Manage Attendees) to manage orders — like eblink{resending order confirmations=>https://www.eventbrite.com/support/articleredirect?anum=3281} or eblink{issuing refunds=>https://www.eventbrite.com/support/articleredirect?anum=3399}. In the classic event creation experience (1), the Manage page includes “Event Dashboard”. In the new event creation experience and Eventbrite Music (2), it shows “Dashboard”.

PRO TIP: Eventbrite provides you with a variety of different reports to make sense of your eblink{sales=>https://www.eventbrite.com/support/articleredirect?anum=3278}, eblink{payouts=>https://www.eventbrite.com/support/articleredirect?anum=3509}, and eblink{attendee information=>https://www.eventbrite.com/support/articleredirect?anum=3505}. Just choose Event Reports (under Analyze) to get started.

NOTE: When you use eblink{Eventbrite Payment Processing=>https://www.eventbrite.com/support/articleredirect?anum=4373} to take payments, payouts are initiated 5 days after the end date you set for the event. If you want your money faster, you can eblink{request scheduled payouts=>https://www.eventbrite.com/support/articleredirect?anum=39028}.

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