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Troubleshooting data issues with webhooks

Updated by Support

Category: Account Settings

If you're not receiving the data you expected from a webhook, you may be looking at the webhook payload rather than the API response. You'll need to first request an API response for the object which triggered the webhook. To do this, add your token to the end of the API URL that's sent when your webhook fires. You’ll return an API response object to help with data issues.

TIP: Want to learn more about integrating with the Eventbrite API? eblink{Check out our developer documentation for fast help=>https://www.eventbrite.com/developer/v3/ target=_blank}.

NOTE: While you can't edit an existing webhook, you can quickly eblink{create a new one=>https://www.eventbrite.com/developer/v3/api_overview/webhooks/}.

1. Use the API URL in the webhook payload to make a request for the API response.

When your webhook fires, the http response that gets sent includes an API URL. To make a request for the API response, just add your token to the end of the API URL: https://www.eventbriteapi.com/v3/orders/XXXXXX/?token=[[YOURTOKEN]]

2. You’ll get an API response object returned.

You can use the API response that's returned to fix your data issues.

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