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How to set a refund policy

Eventbrite understands that refund policies vary depending on the type of event, which is why we give you the flexibility to add a refund policy to your event listing and order confirmations. Posting a refund policy helps build trust with attendees, sets ticket buyer's expectations at the moment of purchase, and can help protect you against chargebacks. When you create an event with paid tickets, you'll be able to select a refund policy. A refund policy can't be added or changed once your event is published, and refunds may still be expected in certain situations, for more information read eblink{Eventbrite's Organizer Refund Policy Requirements=>https://www.eventbrite.com/support/articleRedirect?anum=8480}.

TIP: You can't set or change a refund policy after publishing your event, but if you haven't sold any tickets yet you can quickly eblink{unpublish your event=>https://www.eventbrite.com/support/articleredirect?anum=3480} to add a policy. If you've already made sales and still want to set a refund policy, you'll have to eblink{refund all orders=>https://www.eventbrite.com/support/articleredirect?anum=3399} and then eblink{unpublish your event=>https://www.eventbrite.com/support/articleredirect?anum=3480} before you can add a policy.

NOTE: We expect organizers to respond to eligible refund requests within 5 days of receiving them, and we may eblink{refund orders on behalf of organizers=>https://www.eventbrite.com/support/articleredirect?anum=3399} if eligible requests aren't honored or declined within 7 days.

1. Create a new event or manage an existing event.

After you eblink{sign up=>https://www.eventbrite.com/signup target=_blank} or eblink{log in=>https://www.eventbrite.com/login target=_blank}, select "Create Event" at the top of the page.

2. Create a paid ticket(s).

You must eblink{create at least one paid ticket type=>https://www.eventbrite.com/support/articleredirect?anum=3290} in order to add a refund policy.

3. Choose a refund policy.

The Refund Policy section is located under Step 2: Create Tickets, beneath the currency and tax settings.
The Refund Policy section is located under Step 2: Create Tickets, beneath the currency and tax settings.

Scroll to the "Refund Policy" section under Step 2: Create Tickets. You have 4 refund policy options to choose from, and a refund policy can't be changed once your event is live: • 1 day: Give attendees up to 1 day before your event's start date to request refunds. • 7 days: Allow attendees to request refunds up to 7 days before your event's start date. • 30 days: Attendees can request refunds up to 30 days before your event's start date. • No refunds: If you don't accept refunds for your event, you have the flexibility to set a "no refund" policy. Attendees won't be able to submit a refund request from their Eventbrite account. Please note that attendees can still contact you with questions about your event (including requests for refunds), regardless of your refund policy. Refunds are granted at your discretion, however if you don’t honor or decline eligible refund requests within 7 days of receiving them we may eblink{refund orders on your behalf=>https://www.eventbrite.com/support/articleredirect?anum=3399}.

TIP: If you can't offer refunds for your event, there are still other ways you can accommodate attendees. You can eblink{set up registration transfers=>https://www.eventbrite.com/support/articleredirect?anum=3454} to allow attendees to transfer to a different event on their own, or eblink{manually transfer attendees yourself=>https://www.eventbrite.com/support/articleredirect?anum=3479}.

NOTE: Are you seeing a different experience? You may be using our eblink{redesigned event creation experience=>https://www.eventbrite.com/support/articleredirect?anum=38056}. If this is the case, after creating a paid ticket, select Settings from the menu. Then select Refund Policy. From here, you can select one of the options.

4. Save your changes.

Your changes aren't saved automatically, so make sure click "Save" as you're editing your event.

5. See your refund policy posted on your event listing and order confirmations.

Your refund policy will appear on your event listing, beneath the Location.
Your refund policy will appear on your event listing, beneath the Location.

Your refund policy will be automatically posted to your event listing and on your order confirmation page and email. We'll send you an email notification when attendees submit refund requests, and you can easily eblink{refund orders=>https://www.eventbrite.com/support/articleredirect?anum=3399} from your orders report.

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