Skip Main Navigation

Set a refund policy to build trust with your attendees by setting expectations. First, create an event with paid tickets and go to "Refund policy" (under "Payments"). Choose the refund policy that suits your event best and click "Save". Attendees can see the refund policy on your event listing and order confirmations. Check out eblink{Eventbrite's organizer refund policy requirements=>} to see what's expected from you.

1. Go to your Event Dashboard.

Go to "eblink{Manage events=> target=_blank}" in your account. Then select your event.

2. Go to “Refund policy” (under “Payments”).

If you do not see “Payments”, you first need to create at least one paid ticket type. Go to the “Tickets” page to create a paid ticket type.

3. Select your refund policy.

Choose the refund policy that best fits your event. This refund policy determines when attendees can request a refund through Eventbrite. Setting a refund policy only means that attendees can or can't request refunds through Eventbrite. As the organizer, you can eblink{issue refunds=>} at any time. • 1 day: Give attendees up to 1 day before your event's start date to request refunds. • 7 days: Allow attendees to request refunds up to 7 days before your event's start date. • 30 days: Attendees can request refunds up to 30 days before your event's start date. • No refunds: Attendees won't be able to submit a refund request. • I don’t want to specify my refund policy now. I will respond to attendee refund requests on a case by case basis.

4. Save your changes.

Your refund policy shows on the event listing, order confirmation page, and order confirmation email. Eventbrite sends you an email notification when attendees submit refund requests. When an attendee submits a refund request, you can choose to eblink{refund their order=>}. If you work out another solution, you can eblink{deny the request=>}.

5. Change your refund policy.

If you haven't published your event yet, you can change your refund policy to any other policy. After you published your event, you can change the policy to a more flexible one. For example, you can go from a “No refunds” policy to a “30 days” policy. To change to a more restrictive policy, eblink{refund any orders=>} and eblink{unpublish the event=>}. Once the event is unpublished you can choose any refund policy again.

6. Optional: Set up automatic refunds.

To set up automatic refunds, set a 30-day, 7-day, or 1-day refund policy. Then, enable automatic refunds and choose if you want to cover the fees. When you turn on automatic refunds, refund requests are automatically approved if: • You still have funds in your event. • The order was for a single ticket. If a refund request doesn't qualify for an automated refund, you have to eblink{refund it manually=>}. You must publish your event before setting up automatic refunds.

Related articles

Still have questions? Our team can help. Contact us.