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Issue a full or partial refund

Eventbrite LogoUpdated by Devin W

As the event organizer, you can issue refunds at any time. First, find the relevant order in "Orders". Then select “Refund this order” from the “Actions” dropdown. You should respond to all refund requests within 5 days.

<h2 id="01">Before you start</h2> <ul><li>If you need to refund more than one order, you can <a href="https://www.eventbrite.com/support/articleredirect?anum=41697" target="_blank">issue multiple refunds at the same time</a>. </li><li>If the order is free, <a href="https://www.eventbrite.com/support/articleredirect?anum=3874" target="_blank">cancel or delete it</a> instead. </li><li>If your event uses PayPal for payment processing, you’ll <a href="https://www.eventbrite.com/support/articleredirect?anum=3403" target="_blank">complete the refund with your PayPal account</a>.</li></ul> <h2 id="02">Refund an order</h2> <p>To issue a full or partial refund, go to <a href="https://www.eventbrite.com/organizations/events/" target="_blank">Manage my events</a> and select your event. If your event has multiple dates, click <b>All Occurrences</b> and choose a date from the dropdown. Then:</p> <ol><li>Go to <b>Orders</b> (under <b>Manage attendees</b>).</li><li>Find the order you want to refund.</li><li>Click <b>Actions</b>, then <b>Refund this Order</b>.</li><li>Fill out the refund details, including the refund reason, which tickets you want to refund, and the amount you want to refund.</li><li>Click <b>Continue</b>.</li><li>(Optional) Add a note to the buyer.</li><li>Click <b>Issue Refund</b>.</li></ol> <p>The refund will return to the attendee’s original payment method within 5-7 business days. If the refund goes to a cancelled or expired card, the attendee may need to to contact their bank or credit card company for help.</p> <p>In some cases, the refund may be declined by the bank due to an expired or cancelled card. If you receive an error message when you try to refund the order, <a href="https://www.eventbrite.com/support/articleredirect?anum=3327" target="_blank">contact the attendee directly</a> to work out a solution. You may need to issue a refund directly to the attendee outside of Eventbrite.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>NOTE:</b> If the order was paid with an <a href="https://www.eventbrite.com/support/articleredirect?anum=3389" target="_blank">offline payment method</a>, refunding the order will invalidate the tickets but won&#39;t return funds to the attendee.</p> <h2 id="03">Paying for refunds</h2> <p>If there are enough funds in your event to cover the refund, then Eventbrite will use those to pay for the refund.</p> <p>If there aren&#39;t enough funds in your event to cover the refund, you have two options.</p> <ul><li>You can <a href="https://www.eventbrite.com/support/articleredirect?anum=41784" target="_blank">add funds to your event</a>. This option is best if you need to issue multiple refunds or partial refunds.</li><li>If you don&#39;t add funds to your event, Eventbrite will ask for a debit or credit card to pay for the refund. This option is best for individual refunds, and you must refund the complete order this way.</li></ul> <p>If you used a debit or credit card to pay for the refund, you&#39;ll get a charge for the refund amount, minus any fees. The charge will appear on your statement as &quot;EB *Payin for event&quot;.</p> <h2 id="04">Fees on refunds</h2> <p>By default, fees are not refunded on orders. This means that the attendee will receive a refund for the amount they paid minus the Eventbrite fees.</p> <p>There are a couple exceptions:</p> <ul><li>If the refund is made before the charge has settled (usually within 24 hours), the original charge will be completely voided.</li><li>If the refund reason is &quot;COVID-19&quot;, &quot;Duplicate order&quot;, or &quot;Event cancelled or postponed&quot;, the fees will be refunded as well.</li></ul> <p>When you issue a refund, you can choose to refund the order fee from your payout. This means the attendee will receive the full refund.</p> <h2 id="05">Information about partial refunds</h2> <p>When you only refund part of a ticket, the Eventbrite fees are recalculated based on the amount you refunded. Fully refunded tickets have their fees kept or refunded based on the reason you issued a refund.</p> <p>Also, if the attendee requested a refund through Eventbrite and you want to accept it, you’ll need to issue a full refund. If you need to issue a partial refund instead, deny the refund request first. Then you can issue a partial refund manually. Make sure you let the attendee know why you&#39;re issuing a partial refund to prevent chargebacks.</p> <h2 id="06">Refunding with credits to future events (USD Only)</h2> <p>If your event uses <a href="https://www.eventbrite.com/support/articleredirect?anum=4373" target="_blank">Eventbrite Payment Processing</a> and the currency is set to USD, you can issue a refund as a credit to a future event. After you select your refund reason, you&#39;ll choose a refund method.</p> <p>If you&#39;re responding to a refund request, you must issue a refund in the method the attendee chose. <a href="https://www.eventbrite.com/support/articleredirect?anum=41710" target="_blank">Learn more about credit features and restrictions</a>.</p> <h2 id="07">View refunded orders</h2> <ol><li>Go to <a href="https://www.eventbrite.com/organizations/events/" target="_blank">Manage my events</a> and select your event.</li><li>Go to <b>Orders</b> (under <b>Manage attendees</b>).</li><li>Filter by “Refunded and Canceled Orders” (under <b>Order Type</b>).</li></ol> <p>Filter by “All Completed Orders” to view partial refunds. </p> <h2 id="08">Related articles</h2> <ul><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3558" target="_blank">Understanding refunds on Eventbrite</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=5217" target="_blank">Cancel your event</a> </li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=34497" target="_blank">Postpone and reschedule your event</a></li></ul>

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