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How to create custom order confirmations

Yannic

Updated by Yannic D. on 01/30/2018

You can customize the order confirmation page and the email your attendees receive when they place an order. This is the perfect place to include information like parking details, directions to your venue, refund policy, door times, dress codes, and contact information. Just head over to your event's Manage page, then look under "Order Options" and select "Order Confirmation" to get started.

NOTE: To help promote your live public events in more places, we'll include links to your other upcoming events on your event's order confirmation page and confirmation email. eblink{Learn more=>https://www.eventbrite.com/support/articleredirect?anum=7719}.

1. Go to your Manage page.

After you eblink{log in=>https://www.eventbrite.com/login target=_blank} and eblink{create an event=>https://www.eventbrite.com/support/articleredirect?anum=5035}, find your event on the Manage Events page, then select "Manage."

2. Go to "Order Confirmation" (under Order Options).

"Order Options" is located in the top of the options menu.

3. Optional: Customize the order confirmation page.

Click or tap in the text box under "Message For Order Confirmation Webpage" to customize the page attendees see after completing an order.

TIP: You can preview your custom confirmation page by selecting "View example order confirmation webpage."

4. Save to activate your custom confirmation page.

Take a look at the information we've added on the right-hand side of the page. On mobile devices, the custom message you created will appear beneath the "Order Summary."

5. Optional: Change the default reply-to email address.

Click or tap in the text field under "Default 'Reply-To' Email Address" to change the email address where attendee replies are sent.

EXAMPLE: Rachel manages her company's Eventbrite account, which uses the general email address marketing@myemail.com. She wants attendee replies sent to her individual email instead, so she updates the default reply-to email address.

6. Optional: Customize the message that appears on confirmation emails and/or PDF tickets.

Click or tap in the text field beneath "Message For Email And Printable PDF (If Included)" to customize the message that appears on order confirmation emails and/or PDF tickets.

TIP: If you're charging in a eblink{currency=>https://www.eventbrite.com/support/articleredirect?anum=3452} other than U.S. dollars, you'll also see an option to eblink{enable tax receipts=>https://www.eventbrite.co.uk/support/articleredirect?anum=12492}.

PRO TIP: If you eblink{disable paper tickets=>https://www.eventbrite.com/support/articleredirect?anum=3303}, you can further customize the message that appears on the confirmation email attendees receive after registering.

7. Optional: Customize your order confirmation message for each ticket type.

Customize your order confirmation message for each ticket type.
Customize your order confirmation message for each ticket type.

Under Additional Settings, click on “Same settings for all ticket types” and select “Custom settings for each ticket type” instead. Check off “Include custom confirmation message” to modify your message for some or all of your ticket types.

TIP: To create more than one eblink{ticket type=>https://www.eventbrite.com/support/articleredirect?anum=3290}, you’ll need to use the eblink{Professional=>https://www.eventbrite.com/organizer/professional} or eblink{Premium=>https://www.eventbrite.com/organizer/premium} package.

NOTE: If you don’t select “Include custom confirmation message” for some of your ticket types, attendees will receive the confirmation message you set in Step 6.

8. Optional: Turn off paper tickets for one or all ticket types.

Uncheck the box next to "Include printable tickets in all orders" to eblink{disable paper tickets for your event=>https://www.eventbrite.com/support/articleredirect?anum=3303}. You can also use the drop-down menu under "Additional Settings" to turn off paper tickets for specific ticket types.

TIP: You can eblink{print a check-in list=>https://www.eventbrite.com/support/articleredirect?anum=3392}, use your eblink{laptop=>https://www.eventbrite.com/support/articleredirect?anum=3492}, or use our eblink{Eventbrite Organizer mobile app=>https://www.eventbrite.com/support/articleredirect?anum=5872} for check-in. Just make sure to let your attendees know they won't need tickets by noting it in your order confirmation messages.

NOTE: If you eblink{disable paper tickets=>https://www.eventbrite.com/support/articleredirect?anum=3303}, your custom order confirmation message only appears on the confirmation email attendees receive after registering. If PDF tickets are enabled, your custom message appears on the PDF attachment too.

9. Save to activate your custom confirmation email.

When attendees receive an order confirmation email for your event, the message you added will appear above the "Order Summary."

TIP: Make sure to eblink{customize your organizer profile page=>https://www.eventbrite.com/support/articleredirect?anum=3458}—attendees can get there straight from the order confirmation email and it's a great way for them to see all your live public events.

PRO TIP: Register for a eblink{test event=>http://www.eventbrite.com/event/2152744918} so you can see what the order confirmation page, confirmation email, and PDF ticket look like.

NOTE: Want to stop receiving copies of order confirmation emails for completed orders to your event? Check out our Help Center article to eblink{learn how to turn off that option=>https://www.eventbrite.com/support/articleredirect?anum=3472}.

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