Updated by Cortney N
Category: Creating an event
In this article:
Create a custom message to show your attendees after they complete a purchase, and on their confirmation email. To get started, go to “Order confirmation” (under “Order options”). You can also customize your printed ticket settings.
<h2 id="01">1. Go to Manage my Events.</h2>
<p>Log in to your Eventbrite account and select <a href="https://www.eventbrite.com/myevents" target="_blank">Manage my events</a> from your account menu.</p>
<h2 id="02">2. Go to your Event Dashboard.</h2>
<p>Click your event to go to your Event Dashboard.</p>
<h2 id="03">3. Click "Order confirmation" (under “Order options”).</h2>
<h2 id="04">4. Customize the order confirmation page.</h2>
<p dir="ltr">Include a custom message under “Message for order confirmation page”. This message will appear after an attendee successfully completes an order to your event.</p>
<h2 id="05">5. Change the reply-to email address.</h2>
<p dir="ltr">When attendees reply to their confirmation email, their replies will go to your default reply-to email address. Change this if you want replies to your confirmation email to go somewhere else. </p>
<h2 id="06">6. Customize the message that appears on confirmation emails and PDF tickets.</h2>
<p dir="ltr">Add information like parking details or things to bring to the event to the message that appears on confirmation emails and PDF tickets. Your message will appear on the printable PDF ticket, and under "Additional information" in the order confirmation email. The placement of the message can't be changed.</p>
<h2 id="07">7. Choose if you want to have the same settings for all ticket types.</h2>
<p dir="ltr">Under “Additional settings” section, choose: </p>
<ul dir="ltr"><li><b>Same settings for all ticket types: </b>Each ticket type will show the same custom confirmation message.</li><li><b>Custom settings for each ticket type:</b> Add an additional custom message for specific ticket types. If you add a custom message, the confirmation email will include that message and all of the text under “Message for email and printable PDF (if included)”.</li></ul>
<h2 id="08">8. Choose whether or not you have printable tickets</h2>
<p dir="ltr">Uncheck the box to “Include printable tickets in all orders” to disable PDF tickets if you are not scanning them at your event. This also removes the scannable QR code in the Eventbrite app. If you disable PDF tickets, remember to include a message in your confirmation email letting attendees know how you’ll be checking them in instead.</p>
<p dir="ltr">If you chose <b>Custom settings for each ticket type</b>, you can enable or disable printable tickets per ticket type.</p>
<h2 id="09">9. Save your changes.</h2>
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