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Contact the event organizer

Eventbrite LogoUpdated by Antwonne D

Eventbrite is an online, self-service tool. This means that organizers handle all aspects of their events. If you have event-specific questions or want to request a refund, contact the event organizer directly. You can do this by replying to your order confirmation email, referencing your order details, or sending them a message from the event listing.

<h2 id="1">1. Option: Reply to the order confirmation email.</h2> <p>Find your Order Confirmation email and reply to it (the To: field automatically fills with the organizer&#39;s email).</p> <h2 id="2">2. Option: Go to your order details.</h2> <p>Go to <a href="https://www.eventbrite.com/mytickets" target="_blank">Tickets</a> and click on your order. Then click “Contact the organizer”. You&#39;ll see links to some Help Center articles that may answer your question, or you can select &quot;contact the organizer&quot; to send them a message.<br><br>If you can&#39;t log in or think there might be a typo in the email you used when registering, you can always contact the event organizer from the event listing.</p> <h2 id="3">3. Option: Go to the event listing.</h2> <p>Click &quot;Contact&quot; on the event listing to send the organizer a message.</p> <h2 id="4">4. Wait 1 week.</h2> <p>Organizers should respond to you within 1 week. If you haven&#39;t heard back from your organizer you can contact Eventbrite, and we&#39;ll do our best to connect you with your event organizer. Select the options Attendee &gt; Questions About an Event &gt; Non-responsive event organizer. In your request, please let us know the following:</p> <ul><li>When you reached out to the organizer (if you haven&#39;t done so, you&#39;ll need to contact the event organizer first)</li><li>What you need help with</li><li>The email address used to register (and your contact email if it differs from the one used to register)</li><li>Your order number</li></ul> <h2 id="5">Helpful links</h2> <ul><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3207" target="_blank">Request a refund</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3776" target="_blank">Where are my tickets?</a></li></ul>

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