Updated by Antwonne D
Categories: Attending an Event, During & After Your Event
Here's how you do it:
Eventbrite is an online, self-service tool. This means that organizers handle all aspects of their events. If you have event-specific questions or want to request a refund, contact the event organizer directly. You can do this by replying to your order confirmation email, referencing your order details, or sending them a message from the event listing.
<h2 id="1">1. Option: Reply to the order confirmation email.</h2>
<p>Find your Order Confirmation email and reply to it (the To: field automatically fills with the organizer's email).</p>
<h2 id="2">2. Option: Go to your order details.</h2>
<p>Go to <a href="https://www.eventbrite.com/mytickets" target="_blank">Tickets</a> and click on your order. Then click “Contact the organizer”. You'll see links to some Help Center articles that may answer your question, or you can select "contact the organizer" to send them a message.<br><br>If you can't log in or think there might be a typo in the email you used when registering, you can always contact the event organizer from the event listing.</p>
<h2 id="3">3. Option: Go to the event listing.</h2>
<p>Click "Contact" on the event listing to send the organizer a message.</p>
<h2 id="4">4. Wait 1 week.</h2>
<p>Organizers should respond to you within 1 week. If you haven't heard back from your organizer you can contact Eventbrite, and we'll do our best to connect you with your event organizer. Select the options Attendee > Questions About an Event > Non-responsive event organizer. In your request, please let us know the following:</p>
<ul><li>When you reached out to the organizer (if you haven't done so, you'll need to contact the event organizer first)</li><li>What you need help with</li><li>The email address used to register (and your contact email if it differs from the one used to register)</li><li>Your order number</li></ul>
<h2 id="5">Helpful links</h2>
<ul><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3207" target="_blank">Request a refund</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3776" target="_blank">Where are my tickets?</a></li></ul>
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