Skip Main Navigation

Set up your event order form

Updated by Support

Categories: Creating & Editing Events & Tickets, Managing Orders

Feature Availability: This article discusses a feature only available for Eventbrite Professional and Premium organizers.
Learn more about upgrading

Customize your order form by choosing which information to collect from your attendees. If a question you want to ask isn’t listed, create your own custom questions. Go to "Order options" and select “Order form” to get started.

<h2 id="01">1. Go to your Event Dashboard</h2> <p>Login to your Eventbrite account and select your event.</p> <h2 id="02">2. Go to &quot;Order Form&quot; (under Order Options)</h2> <h2 id="03">3. Choose who to collect information from</h2> <p>There are two collection types:</p> <ul><li><b>Buyer only</b> — Collect information from the buyer only. For orders with multiple tickets, the same name and email address will appear on each ticket.</li><li><b>Each attendee</b> — Collect information from each ticket holder. Then choose which ticket types your questions should apply to. For orders with multiple tickets, a separate name and email address will appear for each ticket. This option is available for Eventbrite Professional and Premium organizers.</li></ul> <h2 id="04">4. Choose the information you want to collect</h2> <p>Click the &quot;Customize checkout questions&quot; toggle for more question choices. Then select the options under &quot;Information to collect&quot;. This option is available for Eventbrite Professional and Premium organizers.</p> <ul><li><b>Include</b> — The question will show on your order form, but attendees will not be required to answer it.</li><li><b>Require</b> — The question will show on your order form and attendees will be required to answer it before they can successfully place their order.</li></ul> <p>If you don’t see the information you want to collect, create your own custom questions for attendees to answer. Make sure that the information you collect falls within Eventbrite&#39;s privacy policy.</p> <h2 id="05">5. Finish the setup of your order form</h2> <ul><li><b>Title for the registration page</b> — Give your registration page a title, like “Registration information” or “Order information”.</li><li><b>Instructions for your attendees</b> — Provide instructions for attendees that will be useful for attending your event, like directions to the venue or parking information.</li><li><b>Registration time limit</b> — Set the amount of time you want to give attendees to fill out their order information.</li><li>Message to display after ticket sales end — Show a message when your ticket sales close, like “Online sales are closed but you can still buy tickets at the venue.”</li><li><b>Allow attendees to edit their order information after registration</b> — This option is enabled by default. Save time and keep this enabled. This way, attendees can update their own details, such as their email address.</li><li><b>Accept refund requests</b> — Attendees have the option to request a refund through their Eventbrite account when this feature is enabled. This makes it easier for you to approve or deny refund requests.</li></ul> <h2 id="06">6. Click &quot;Save&quot;.</h2> <h2 id="07">7. Helpful links</h2> <ul><li><a href="" target="_self">Set up custom questions for your attendees</a></li><li><a href="" target="_self">Eventbrite Privacy Policy</a></li><li><a href="" target="_self">View attendee responses to custom questions</a></li></ul>

Still have questions? Contact us.