Updated by Cortney N
Category: Creating an event
In this article:
Customize your order form by choosing which information to collect from your attendees. If a question you want to ask isn’t listed, create your own custom questions. Go to "Order options" and select “Order form” to get started.
<h2 id="01">1. Go to Manage my Events.</h2>
<p>Log in to your Eventbrite account and select <a href="https://www.eventbrite.com/myevents" target="_blank">Manage my events</a> from your account menu.</p>
<h2 id="02">2. Go to your Event Dashboard.</h2>
<p>Click your event to go to your Event Dashboard.</p>
<h2 id="03">3. Go to "Order Form" (under "Order Options").</h2>
<p>Click Create a new form, or choose an existing event to copy the order form from. This will copy all the order form questions and settings from that event.</p>
<p>Once you copy an order form, you won't be able to undo it, but you can edit your copied settings at any time.</p>
<p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>NOTE:</b> Depending on how tax is set up for your event, tax questions may not copy over to your new order form. Check your order form to confirm you’re collecting the information you need.</p>
<h2 id="04">4. Choose who to collect information from.</h2>
<p><b>Buyer only</b> — Collect information from the buyer only. For orders with multiple tickets, the same name and email address will appear on each ticket.</p>
<p><b>Each attendee</b> — Collect information from each ticket holder. For orders with multiple tickets, a separate name and email address will appear for each ticket. </p>
<h2 id="05">5. Choose which tickets to collect information from.</h2>
<p>Your order form will collect any information you ask for all ticket types and add-ons. Uncheck any tickets you don't need extra information from. All orders on Eventbrite collect at least the email address and name of the buyer.</p>
<h2 id="06">6. Choose the information you want to collect.</h2>
<p><b>Include</b> — The question will be asked on the confirmation page after the attendee completes their registration to your event, but attendees will not be required to answer it.</p>
<p><b>Require</b> — Attendees will be required to answer this question before they complete their order.</p>
<h2 id="07">7. Finish setting up your order form.</h2>
<p><b>Allow attendees to edit their order information after registration</b> — This allows attendees to update their own order information in their Eventbrite account. If you turn this off, you can still <a href="https://www.eventbrite.com/support/articleredirect?anum=27564" target="_blank">update orders yourself</a>.</p>
<p><b>Registration time limit</b> — Set the amount of time you want to give attendees to fill out their order information.</p>
<p><b>Add special instructions</b> — Use this if you want to provide instructions for attendees when filling out your order form.</p>
<p><b>Accept refund requests</b> — Attendees have the option to request a refund through their Eventbrite account when this feature is enabled. <a href="https://www.eventbrite.com/support/articleredirect?anum=37687" target="_blank">Set a refund policy</a> to make this feature automatic.</p>
<h2 id="08">8. Click "Save".</h2>
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