Skip Main Navigation

How to change your Eventbrite account email address

Eventbrite Logo

Updated by Veronica D.

Category: Account Settings

You can change the email address on your Eventbrite account when logged in. To do this, just go your Account Settings page, then select "Change" under your email address. After you update the email address, you'll be asked to enter the password on the account to make the change. Just remember that you can only change the account email address to one that's not currently registered on Eventbrite.

TIP: If there's a typo in the email address on your Eventbrite order, eblink{check out this troubleshooting article=>https://www.eventbrite.com/support/articleredirect?anum=9491} instead.

PRO TIP: If you don't have the login information for the Eventbrite account, you'll need to work with the main account holder to change the account email address. If this isn't an option, eblink{get in touch with our support team=>https://www.eventbrite.com/contact-us}.

NOTE: You can only change the account email address to an email that isn't associated with an existing Eventbrite account. If you're trying to transfer the Eventbrite account to someone else, eblink{check out this article=>https://www.eventbrite.com/support/articleredirect?anum=3473} instead.

1. Go to Account Settings.

The account menu is located at the top of the page, and Account Settings is the second-to-last option.
The account menu is located at the top of the page, and Account Settings is the second-to-last option.

After you eblink{log in=>https://eventbrite.com/login}, access the menu and select eblink{Account Settings=>https://www.eventbrite.com/account}.

2. Change the email address on the main Eventbrite account.

Change is located directly beneath the account email address.
Change is located directly beneath the account email address.

Select "Change" to change the email address on the Eventbrite account. You'll need to enter the current password on the account to make the change.

NOTE: Your account email address can only be changed to an email that isn't associated with an existing Eventbrite account. There's no way to eblink{merge=>https://www.eventbrite.com/support/articleredirect?anum=3586} Eventbrite accounts at this time, but you can change the account email address to a different email or eblink{close the account=>https://www.eventbrite.com/support/articleredirect?anum=3259} to free up the email address you'd like to change to.

3. Save your changes.

Save is located under the Your current password field, and the success message will appear up top in green.
Save is located under the Your current password field, and the success message will appear up top in green.

After choosing "Save," you'll see a success message indicating that the email address on the account has been updated.

TIP: You'll also receive an email from ebhelp@eventbrite.com letting you know the account information has changed.

4. Optional: Add a Profile Photo.

Profile Photo appears below the email address section when viewing your Account Settings. Your profile photo also displays on your Eventbrite profile.
Profile Photo appears below the email address section when viewing your Account Settings. Your profile photo also displays on your Eventbrite profile.

Your profile photo appears on your Eventbrite profile. Your Eventbrite profile is a neat way to promote events you're interested in or plan to attend. eblink{Learn more about your Eventbrite profile=>https://www.eventbrite.com/support/articleredirect?anum=9932}.

5. Optional: Enter your contact information.

Contact Information appears below the email address and profile photo sections when viewing your Account Settings.
Contact Information appears below the email address and profile photo sections when viewing your Account Settings.

You can add or edit your contact information in the Contact Info section to make registering for events even faster, and help better curate any event recommendations. Just log into your Eventbrite account before, or when, you register and your information will autofill into the appropriate fields.

EXAMPLE: Jessica saved some time registering for her next event by filling in her Work Address contact information ahead of time. Since the event organizer chose to collect this information from attendees, all she had to do was review instead of filling in each field.

Related articles

Still have questions? Our team can help. Contact us.