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How to change the start/end date and time for ticket sales

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Updated by Antwonne D.

Categories: Creating & Editing Events & Tickets, During & After Your Event

Here's how you do it:

  1. Go to your Edit page.
  2. Locate the ticket under Step 2: Create Tickets and select the settings icon (under "Actions").
  3. Edit the "Ticket sales start" and/or "Ticket sales end" date and time.
  4. Optional: Start your ticket sales when sales end for another ticket type.
  5. Save your changes.

You can decide when your ticket sales start and end at any time. To edit the start/end date and time for your ticket sales, head to your event's Edit page, then find the ticket you want to edit under Step 2: Create Tickets. Just select the settings icon under "Actions," then use the fields under "Ticket sales start" and "Ticket sales end" to set the sales dates and times you want.

NOTE: Make sure to double-check your event's eblink{time zone settings=>https://www.eventbrite.com/support/articleredirect?anum=3256} in Step 1: Event Details. The sales start/end times you set will be based on this setting.

1. Go to your Edit page.

Manage Events is the third option in the account menu, and the Edit link is located under your event's name.
Manage Events is the third option in the account menu, and the Edit link is located under your event's name.

Event creators can log into their Eventbrite account eblink{here=>https://www.eventbrite.com/myevents target=_blank}. Then select your event.

2. Locate the ticket under Step 2: Create Tickets and select the settings icon (under "Actions").

Step 2 is located in the middle of the Edit page, and the settings icon is located to the right of the ticket you want to edit under Actions.
Step 2 is located in the middle of the Edit page, and the settings icon is located to the right of the ticket you want to edit under Actions.

Scroll to Step 2: Create Tickets and find the ticket you want to edit. Then select the settings icon under "Actions" to change the sales start/end date and time for that ticket.

3. Edit the "Ticket sales start" and/or "Ticket sales end" date and time.

The Ticket sales start and Ticket sales end fields are located above the Ticket visibility, and you can use a calendar to choose a date, and use a list to choose a time.
The Ticket sales start and Ticket sales end fields are located above the Ticket visibility, and you can use a calendar to choose a date, and use a list to choose a time.

Select the fields under "Ticket sales start" and "Ticket sales end" to edit the start/end date and time for sales. You can use the calendar to choose a specific date, and select a time from the list at 30 minute time intervals.

TIP: You can also click or tap in the fields under "Ticket sales start" and "Ticket sales end" to type in a specific sales start/end date and time. To ensure your tickets are on sale, make sure to set the sales start date and time in the past, and the sales end date and time in the future. Tickets that aren't on sale appear on your event listing as "N/A."

PRO TIP: Make sure the box next to "Hide this ticket type" is unchecked to ensure that your ticket type is visible on your event page.

NOTE: For eblink{events with multiple dates and times=>https://www.eventbrite.com/support/articleredirect?anum=3467}, you'll only see the option to set the "Tickets sales end" date for a time that is a specific number of "hours, minutes, or days" before the event either "starts" or "ends.

4. Optional: Start your ticket sales when sales end for another ticket type.

The when sales end link is located under the field to edit the Ticket sales start date, and a drop-down menu will appear to choose which ticket type triggers sales.
The when sales end link is located under the field to edit the Ticket sales start date, and a drop-down menu will appear to choose which ticket type triggers sales.

Select "when sales end" to start the sales for this ticket when sales end for another ticket. You can use the drop-down menu to choose which ticket type triggers sales to start.

PRO TIP: If you start your sales when sales ends for another ticket, the ticket quantity will appear as "N/A" on your event listing, but you can eblink{hide the ticket type=>https://www.eventbrite.com/support/articleredirect?anum=3286} so it's not visible.

5. Save your changes.

The Save button is located at the top of your Edit page, and Preview/View is located next to Save.
The Save button is located at the top of your Edit page, and Preview/View is located next to Save.

Choose "Save" to update the start/end date and time for your ticket sales. You can select "Preview" or "View" to check out your event listing where tickets should now be on sale.

PRO TIP: Want to get attendees excited for the start of your ticket sales? You can eblink{create promotional codes=>https://www.eventbrite.com/support/articleredirect?anum=3295} to incentivize a purchase or even offer attendees discounts for buying tickets early.

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