Can I return a card reader?

NOTE: You have 10 days from the date of delivery to contact Eventbrite about a covered return.

1. Determine if your card reader qualifies for a return.

Your card reader qualifies for return if any of the following are true: • You received the wrong card reader and are within 10 days of the delivery date. • You received a damaged or defective card reader and are within 10 days of the delivery date.

TIP: You can troubleshoot card reader issues using the steps eblink{here=>https://www.eventbrite.com/support/articleredirect?anum=6664}.

2. Return the card reader.

If your card reader qualifies for a return, ebmail{let us know=>mailto:rentals@eventbrite.com?subject=Card reader return&body=I've determined that my card reader qualifies for a covered return. The required information is below.%0D%0A%0D%0AFedEx tracking number:%0D%0ALast Name:%0D%0AEmail Address (used to submit your order):%0D%0AEvent date:%0D%0AReason for return/exchange (missing, broken, need to update information, etc.):%0D%0AAny additional comments/information:%0D%0A%0D%0AFor exchanges, please include the shipping address where you'd like your replacement card reader shipped.} and we’ll email you a return shipping label. Pack the card reader in the original packaging (or other protective packaging) and affix the return label. Drop the package at your local eblink{FedEx office, FedEx dropbox=>http://www.fedex.com/locate/index.html?locale=en_US#start}, or eblink{arrange a pickup=>http://www.fedex.com/us/fcl/pckgenvlp/pickup/}. Once we receive the item, we’ll issue your refund or ship you a working replacement.