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Can I get a refund?

Damien

Updated by Damien F. on 06/24/2017

Category: Attending an Event

Eventbrite organizers set their own refund policies. Before requesting a refund, first check the event listing to see if the event organizer set a eblink{refund policy=>https://www.eventbrite.com/support/articleredirect?anum=37688}. To request a refund, go to eblink{Tickets=>https://www.eventbrite.com/mytickets} in your Evenbrite account (go eblink{here=>https://www.eventbrite.com/gettickets} if you've never logged in before), find your order, then select "Request a Refund." Your organizer should respond within 1 week (eblink{2 business days if you paid using PayPal=>https://www.eventbrite.com/support/articleredirect?anum=3315}) and when issued, refunds can take up to 5 business days to show on your account (7 business days outside the U.S.).

TIP: Depending on the organizer's event settings, you may be able to eblink{change the name on your order=>https://www.eventbrite.com/support/articleredirect?anum=4092}, eblink{transfer your tickets to someone else=>https://www.eventbrite.com/support/articleredirect?anum=7668} or eblink{transfer to a different ticket or event hosted by the same organizer=>https://www.eventbrite.com/support/articleredirect?anum=3481}.

PRO TIP: If you didn't pay to register—and didn't choose to eblink{pay by invoice, check, or at the door=>https://www.eventbrite.com/support/articleredirect?anum=7501} (if offered)—you can eblink{cancel your free registration=>https://www.eventbrite.com/support/articleredirect?anum=3243} from the eblink{Tickets page in your Eventbrite account=>https://www.eventbrite.com/mytickets}.

NOTE: If you use Eventbrite to create and manage events, eblink{learn how to issue refunds=>https://www.eventbrite.com/support/articleredirect?anum=3399} and eblink{cancel or delete free orders=>https://www.eventbrite.com/support/articleredirect?anum=3874}.

1. Check the event’s refund policy.

Check the event listing where you registered and your order confirmation email for a refund policy.
Check the event listing where you registered and your order confirmation email for a refund policy.

Eventbrite lets organizers set their own eblink{refund policies=>https://www.eventbrite.com/support/articleredirect?anum=37688} so in most cases, you’ll want to check the policy first before reaching out to the organizer or Eventbrite. If the event you registered for has a refund policy, you'll find it posted on the event listing where you registered and the order confirmation email you received after purchasing.

TIP: Not all organizers set a refund policy, so if you don't see a refund policy posted on the event listing or your order confirmation, skip to step 2.

NOTE: Since we can't issue refunds on behalf of organizers, our goal is that organizers and attendees resolve any refund requests on their own.

2. Find your order on the Tickets page in Eventbrite.

The account menu is in the global header at the top of the page, and Tickets is the first option.
The account menu is in the global header at the top of the page, and Tickets is the first option.

After you eblink{log in to your Eventbrite account=>https://www.eventbrite.com/login target=_blank} (go eblink{here=>https://www.eventbrite.com/gettickets target=_blank} if you’ve never logged in before), access the account menu, and click eblink{Tickets=>https://www.eventbrite.com/mytickets target=_blank} to find your order.

TIP: Can't find your order in the list? You may need to click “Show More” if you have a lot of orders or confirm you're logged into the Eventbrite account for the email address you entered during registration.

3. Choose "Request a Refund."

Request a Refund is on the left of your order details when viewing an order on the Tickets page.
Request a Refund is on the left of your order details when viewing an order on the Tickets page.

Select "Request a Refund” to get started.

TIP: If you don't see "Request a Refund," it's likely that the organizer disabled this feature and may not be granting refunds. Click "Contact the Organizer" instead to request your refund.

NOTE: Free orders will just show the option to "Cancel Order" instead of "Request a Refund," since there's no money to issue back for your registration.

4. Fill out the contact form and select “Continue.”

Refund Reason is the 4th field in the form, and the message field is located at the bottom of the form. The Continue button is located in the bottom right corner.
Refund Reason is the 4th field in the form, and the message field is located at the bottom of the form. The Continue button is located in the bottom right corner.

Your name, email address, and contact reason will already be filled in for you. Use the drop-down menu under “Refund Reason” to choose a reason for your refund, then write a short message explaining your request. Hit “Continue” once every field is filled out.

TIP: We recommend including your phone number in the message to make it easier for the organizer to process your request.

PRO TIP: Are you just trying to contact the organizer? Use the drop-down menu under “Contact Reason” to choose a different contact reason and send a message to the organizer.

5. Review your request and hit “Submit Refund Request.”

Submit Refund Request will appear in the bottom right corner.
Submit Refund Request will appear in the bottom right corner.

Check the information on your refund request to make sure everything looks correct. Then click “Submit Refund Request” to send your request to the event organizer. If you need to make changes to your refund request before submitting, just click “Edit Information” to go back.

6. Track your refund request.

Track Refund Request is located in the bottom right corner, and the notification will appear on on the top of your order details.
Track Refund Request is located in the bottom right corner, and the notification will appear on on the top of your order details.

You’ll see a success message letting you know your refund request was submitted to the organizer. Hit “Track Refund Request” to go back to your order details and track the status of your request. You’ll see a notification and you can click “View” to see the details of your request.

NOTE: You won’t be able to submit another refund request for this order, and the “Request Refund” button will disappear.

7. Wait 1 week.

Organizers should respond to your request within 1 week, and you’ll automatically receive an email from Eventbrite once the refund has been sent.

NOTE: If you paid using PayPal, organizers should respond within 2 business days. eblink{Learn more about requesting a refund for an order using PayPal=>https://www.eventbrite.com/support/articleredirect?anum=3315}.

8. Wait up to 7 business days to see your refund once issued.

When a refund is issued, it can take up to 5 business days to show up in your account (7 business days internationally,) depending on the bank or credit card company. If you still don't see the refund after this time, eblink{contact the organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} to confirm that they processed it.

NOTE: In rare cases, refunds can take longer to show in your account or on the card used for purchase. Credit card companies use major banks to supply the funds they lend to cardholders to make purchases, which means that the credit card's policies as well as the bank's policies can delay the refund. If the organizer confirmed they've issued a refund for your order and you still haven't received it, eblink{contact us=>https://www.eventbrite.com/support/contact-us} to look into the status.

9. Optional: Contact Eventbrite Support if the organizer hasn't responded.

When contacting Eventbrite about a refund request, select the options "Attendee", "Refunds", and "Contacted event organizer MORE than 1 week ago".
When contacting Eventbrite about a refund request, select the options "Attendee", "Refunds", and "Contacted event organizer MORE than 1 week ago".

If you haven't heard back from your organizer within 1 week, you can eblink{contact us=>https://www.eventbrite.com/support/contact-us}. While refunds are managed solely by your event organizer, we'll do our best to connect you with them to follow up on your request. When contacting Eventbrite about a refund request, select the options Attendee > Refunds > Contacted event organizer MORE than 1 week ago. In your request, please let us know the following: • When you reached out to the organizer (if you haven't done so, you'll want to eblink{contact the event organizer=>https://www.eventbrite.com/support/articleredirect?anum=3275} instead) • The email address used to register (and your contact email if it differs from the one used to register) • Your order number • The reason you're requesting a refund (e.g., no one was there, event canceled or postponed, performer didn't show, denied entry)

NOTE: When you contact us about a refund request, we reach out to the organizer on your behalf to set expectations for response.

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