Help Center
Why don't I see any of the funds in my PayPal account?
This is normally due to a typo in the email address entered in the Payments & Payouts section of your event's Manage page, but could be related to an unconfirmed PayPal account. Check the email address entered and feel free to reach out to PayPal directly if the email address appears to be correct and simply needs to be confirmed in their system.
In this article
- — Correct your PayPal email
- — Confirm your PayPal merchant account
- — Check for an email from PayPal
TIP: It's important to verify/confirm your PayPal account after it's created—funds are returned to cardholders after a period of 30 days if the account remains unverified. This is because PayPal is unable to direct funds to the intended merchant account.
NOTE: If you receive a message that your PayPal account is invalid, limited, or restricted, reach out to them to ensure your account is able to send and receive funds on PayPal's system.
— Correct your PayPal email
Log in to your Eventbrite account and go to Payments & Payouts (on your event's Manage page).
If the "PayPal email" you entered is incorrect or has a typo, write it down for reference, correct it and save your changes. Then contact PayPal to have any funds associated with the incorrect email and merchant account routed to the correct PayPal email and merchant account.
If the "PayPal email" matches what is on record in PayPal's system for your merchant account, move to the next option.
PRO TIP: The transaction number can help PayPal locate your order(s). You can find it below the Eventbrite order number in your "Orders report".
— Confirm your PayPal merchant account
If the email address entered in the "Payments & Payouts" section of your event's "Manage" page is correct, you may still need to confirm the account. This is a standard process PayPal has in place after you sign up for a merchant account on their system. Refer to your inbox to locate the verification email PayPal sends post creating a merchant account; you can confirm your merchant account using the link in that email.
TIP: If you're unable to locate the email in your inbox, be sure to check your Junk/Spam folder as well.
NOTE: You can also contact PayPal via phone at 402-935-7733 (personal or guest account holders) or 888-221-1161 (business account holders) to confirm your account and assist with any specific questions regarding transactions they've processed.
— Check for an email from PayPal
PayPal normally sends a notification to the email address on your PayPal account if your account changes status or experiences an issue. Locate the email in your inbox, and reach out them in order to best resolve.
TIP: If you're unable to locate the email in your inbox, be sure to check your Junk/Spam folder as well.
NOTE: You can also contact PayPal via phone at 402-935-7733 (personal or guest account holders) or 888-221-1161 (business account holders) to confirm your account and assist with any specific questions regarding transactions they've processed.