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Jeri Quinn, President of Driving Improved Results, is an executive coach, trainer, and communications expert with a practice based in neuroscience. She focuses on coaching leaders and teams to create wonderful work cultures in organizations that want to be extraordinary and inspiring. . The concepts and case studies in her book The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in Your Business were developed during her work as a serial entrepreneur, 40 years in 40 industries. Jeri has spoken at major business expos including New York City’s Javits Center, facilitated business development and extraordinary customer service at institutions such as MoMA and AIG, and has partnered with New York City, The Kaufmann Foundation, Citibank, Merrill Lynch, HSBC, and Signature Bank to educate their clients. You can learn more about Jeri, her services, her publications and free resources at and

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