Customer Service Vocational Training Institute (CSVTI)

CX Touchpoints Group is a leading Customer Experience organization in Africa. We provide organizations with the tools they need to develop and implement unique customer experience strategies for transforming in-store experiences and online engagement. We help organizations to develop customer-centric cultures, build proactive and customer-focused teams, develop processes and systems that focus on creating winning experiences and capturing the voice of the customer. We provide tools needed to measure customer experience at every stage of the customer life-cycle and enable our customers and partners to maintain a consistent level of service quality that permits them to boost sales and reinforce customer lifetime value.

Our focus areas include customer experience consultancy, CRM deployment, customer experience research, online customer engagement management, customer service conferences, and events and lastly customer service training and certification.

Our membership program focuses on building the biggest network of customer experience professionals in Africa, a network of professionals that watch the changing customer experience landscape in Africa, boast their know-how through access to training and groundbreaking research, as well as networking opportunities that lay a strong foundation for the CX industry in Africa.