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Guest Service Gold®



Guest Service Gold ® is targeted to frontline employees with the goal of providing
the tools, motivation and inspiration that will help them ‘Go for the Gold’ when
it comes to providing service that goes above and beyond what is expected.


The American Hotel & Lodging Educational Institute has designed a training
course especially for Oregon’s hospitality industry and the program is now available
to businesses and individuals in the Portland region. The course features seven
principles of guest service delivery, illustrated through real stories of challenge
and experience told by Oregon employees.


Thanks to a generous sponsorship by Travel Oregon in partnership with the
Oregon Restaurant & Lodging Association Education Foundation, classes are open
to all hospitality-related organizations and their associates in the Portland Region
for only $20/person (valued at $100). Employers may register multiple employees
at one time and customized on-site training is also available upon request.


Questions about the course? Interested in customized training?
Please email





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