Over 20 years of experience in customer support and quality assurance. Acknowledged for providing superior customer service through end to end account management and resolution of client issues.
Recognized knowledge of Crew, Flight, and Ground Operations software and good analytic and decission support. Knowledge on most Commercial Airline's Solutions portfolio. Have also been involved in projects on almost every area of different airlines, including OCC, Airport Ops, Check-In, Reservations, Ticketing, Staffing, Crew and Flight Planning and Control.
Very strong and recognized communication and people skills that allow me to find Win-Win situations whenever they are available and communicating accordingly when not.
A service design thinker with a strong technical aptitude and attitude towards problem resolution and program management looking to instill a culture of co-creation and collaboration to promote innovation and value creation wherever I go.