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Organizing an event

Create and edit ticket types

To create tickets for your event, go to “Tickets” and select “Create ticket”. Choose a ticket type (paid, free, or donation). Then add a name, quantity, and price (if paid). Review the advanced settings to add a description or change how your tickets are sold. Make sure to save your changes and view your event to confirm your ticket settings are correct. If your event is a reserved seating event, follow these steps instead to create a seating map and tickets.

1. Go to your Event Dashboard.

Go to Manage my events in your account. Then select your event.

2. Go to “Tickets” and click “Add ticket”.

If your event doesn’t have any tickets created yet, you can create new tickets or copy tickets from a previous event. Copied tickets will update their sales dates based on your new event's date and time. All other settings will be the same.

NOTE: Copying tickets will also copy add-ons, promo codes, and holds.

3. Choose your ticket type.

There are three types of tickets:

  • Paid — The ticket costs a set amount.

  • Free — The ticket doesn’t cost anything.

  • Donation — A paid ticket where the buyer determines the price.

4. Enter basic information for your ticket.

  • Name — Name of the ticket type (like "General Admission" or "Early bird").

  • Available quantity — The number of tickets available for this ticket type. For example, if you want to sell 200 tickets, set this to 200.

  • Price (paid tickets only) — The set price of your tickets. Click How fees work to see your fees.

  • Absorb fees (optional) — By default, Eventbrite’s fees are paid by the attendee. Select Absorb fees to pay for the fees from your ticket sales instead.

  • Sales dates — The dates and times your tickets are on sale. Before your sales start date and after your sales end date, the tickets won’t be available.

If your event is set up as a recurring event, you can’t set a start date for your ticket sales. Learn more about setting up a recurring event.

5. Optional: Choose your advanced settings.

Select Advanced settings to customize your ticket.

  • Sales end date visibility — By default, attendees can see when your ticket sales are set to end. Un-check "Show ticket sale end dates and sale status at checkout" to hide this.

  • Ticket description — More information about your tickets. Use a description if you need to include more information about this ticket type.

  • Ticket visibility — Whether your attendees can see this ticket type. You can reveal hidden tickets with a promotional code. Learn how to create a promotional code.

  • Tickets per order — The minimum and maximum amount of this ticket type purchasers can buy at once. Use this to create group offers or limit the amount of tickets per order. Learn how to create group ticket types.

  • Sales channel — Where attendees can buy this ticket type. If you change it to At the door only, these tickets are only available when you sell them with the organizer app.

6. Customize your checkout settings.

From Tickets, go to Settings. There, you can:

  • Publicly display the number of tickets remaining.

  • Change to a "registration" event instead of a "ticketed" event.

  • Enter a message to display after ticket sales end.

Events with only free tickets will show "Registration event" terminology.

7. Confirm your tickets are on sale.

Save your changes. Then view your event to confirm your ticket settings are correct. If your event is still a draft, select Preview to see what your event will look like.

If your tickets aren’t on sale, go back to Tickets and click your ticket type. Then check the following:

  1. Check the sales dates for your tickets.

  2. Confirm your tickets are visible (under Advanced settings).

  3. Set the Sales channel to Everywhere or Online only (under Advanced settings).

8. Optional: Edit your tickets.

To update your tickets, go back to Tickets. Then select the three-dot icon next to your ticket type.

Choose from the following options:

  • Edit — change your ticket settings.

  • Duplicate — create a new ticket type with the same settings.

  • Delete — remove the ticket type.

When you change fee or pricing settings, the new settings will only apply to future sales.

You won't be able to delete a ticket type after it has had any sales (even ones that are canceled or refunded). If you need to remove a sold ticket, change the Ticket Visibility to "Hidden".

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