Set up your event order form

• 1. Go to your Event Dashboard.
• 2. Go to "Order Form" (under "Order Options").
• 3. Choose who to collect information from.
• 4. Choose which tickets to apply your questions to.
• 5. Choose the information you want to collect.
• 6. Review your questions.
• 7. Review your order form settings.
• 8. Select "Save."

1. Go to your Event Dashboard.

Log in to your Eventbrite account and go to Events. Then select your event.

2. Go to "Order Form" (under "Order Options").

Create a new form or copy questions and settings from an existing event. Once you copy an order form, you won't be able to undo it, but you can update your form at any time.

NOTE: Depending on your tax settings, tax questions might not copy to your new order form. Check your order form to confirm that you’re collecting the information you need.

3. Choose who to collect information from.

• Ticket buyer: Collect information from the ticket buyer only. For orders with multiple tickets, the same name and email address will appear on each ticket.

• Each attendee: Collect information from each ticket holder. For orders with multiple tickets, a different name and email address will appear for each ticket. 

If a ticket buyer doesn't provide attendee information at checkout, Eventbrite will email them to request it. A ticket will show "info requested" in your event report until the buyer adds a name and email address. Once that information has been added, your report will update automatically.

4. Choose which tickets to apply your questions to.

Your order form will collect information for all ticket types and add-ons by default. If you’re collecting information from each attendee, you can select specific ticket types for your order form to apply to. 

5. Choose the information you want to collect.

Your order form will collect the name and email address of the ticket buyer during checkout. If you'd like to collect more information, enter the information you want to collect in the search field. Then, select the most relevant option. For example, you can type “address” in the search bar to collect a shipping address. Then select “Shipping address” to add that question to your order form.

If the information you want to collect isn't available, select the plus sign (+) to create a custom question. Make sure the information you collect falls within Eventbrite's privacy policy. 

6. Review your questions.

Use each question's dropdown menu to change the settings or remove it.

• Required: Attendees are required to answer this question before they can receive their tickets.

• Optional (default): Attendees can answer this question, but it's not required to receive their tickets.

• Edit (custom questions only): Update your custom question.

• Delete: Remove this question from your order form.

Order form questions are asked after the ticket buyer places their order. Their tickets are issued once the required information is provided.

Eventbrite will send up to four automated emails reminding ticket buyers to answer your order form questions. Reminders are sent: 

• 24 hours after a buyer registers

• 48 hours after a buyer registers

• 48 hours before your event’s start time

• 24 hours before your event’s start time

If you need information sooner, email the ticket buyer to request that they log in to their Eventbrite account and fill out the requested information under Tickets.

7. Review your order form settings.

• Allow attendees to edit their order information after registration: This allows attendees to update their order information in their Eventbrite account at any time. Any order form questions that are asked after checkout can be edited at any time, regardless of your settings.

• Registration time limit: Set the length of time you want to give attendees to fill out their order information.

• Add special instructions: Add instructions for attendees when filling out your order form.

8. Select "Save."