$75 – $100

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Location

North Central Michigan College, Library Conf. Rm

1515 Howard Street

Petoskey, MI 49770

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Refunds up to 7 days before event

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Description

Join us for this outstanding event brought to you in partnership with Northern Michigan SHRM, the Petoskey Regional Chamber of Commerce and North Central Michigan College

About our topic:

Strong leadership and innovative management practices have been key to Zingerman’s success. In an era of increased competition and a tighter labor market, a positive company culture and identity, together with an inspiring vision for the future, can have an enormous impact on customer and staff loyalty.

In this workshop, we will present Zingerman’s unique management philosophy, based on the concepts of Servant Leadership and Stewardship. In addition to being a central piece of Zingerman’s internal management training, these concepts have been enthusiastically received by a number of outside clients, representing libraries, manufacturers, non-profit organizations, health-care providers, and more.

By the end of this session, participants will be able to

  1. Use new skills and knowledge to improve their bottom-line performance as managers and leaders.
  2. Explore the management philosophy that has been successful at Zingerman’s.
  3. Practice using new skills and concepts in a safe environment.
  4. Call upon a network of peers to help get past roadblocks.

About our presenters:

Timo Anderson: In some ways Timo Anderson's journey from Flint, Michigan to Ann Arbor, Michigan was pretty circuitous. It involved visits to Japan as an exchange student and foreign study in Kenya before it brought him back to Wayne County.

Timo's experience there initially was focused on team building, with a particular focus on engaging people in the learning process as a team. Timo’s team building work explored ideas of cohesiveness, leadership and communication through dialog as well as a kinesthetic component. He also worked with teams to develop effective methods to process information and solve problems as a group. Soon after that, he jumped at the chance to work with youth and adults in a variety of programs to develop their interpersonal and employability skills. These included opportunities to practice instruction design methods for content including Workplace Identity, Hospitality and Retail, as well as qualification content for the Child Development Associate certification.

He is currently teaching Service, Bottom Line Training, and Visioning content to organizations across the Country as well as teaching the 2-Day Bottom Line Training Seminar at ZingTrain.

Katie Frank: It was Katie’s love for food that eventually led her to Zingerman’s. As a young girl growing up in Dayton, Ohio, she baked large K-shaped cookies and many cakes. Years later, she went to Vanderbilt for a B.A. in Human and Organizational Development. While at Vanderbilt, Katie was a three-year captain on the basketball team, which afforded her the opportunity to hone her leadership and team building skills. Katie stayed on at Vanderbilt for a Masters in Human Resource Development. Following graduation, Katie put her leadership skills and love of baking together at Bread & Company, once Nashville’s premier bakery. She started at Bread and Company as a retail staffer, eventually working her way up to Director of Retail Operations, and ending her four year tenure there bringing their fourth store on line.

In 2005, Katie came back to her Midwestern roots and joined Zingerman’s Bakehouse as a manager. She led a team of 12 people to create “The Zingerman’s Experience” at Zingerman’s Bakeshop, a small (800 sq. ft.) retail space in the industrial park where Zingerman’s Bakehouse bakes all of its artisanal breads and pastries. Katie and her team grew the annual sales by 40% to $1.6 million during her six years there! In 2011, Katie jumped at the chance to join the ZingTrain team. As a ZingTrain Trainer and presenter, she shares her operational experience as a basis for her teaching on Customer Service, Servant Leadership, Visioning and Bottom Line Change. Katie teaches ZingTrain’s 2-day seminars: Leading with Zing!, working with Zing!, and The Art of Giving Great Service. In addition to her work with outside clients, Katie teaches a number of Zingerman’s staff classes and co-facilitates Zingerman’s internal Leadership Development Program. Katie joined Maggie Bayless as a managing partner at ZingTrain in 2018.

About our day:

7:30 – 8:00am: Registration, Continental Breakfast and Networking

8:00 – noon: Presentation

12:15pm – 12:30pm: NMSHRM Chapter meeting


*Our event is pending recertification credits with SHRM-CP & HRCI at this time.

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Date and Time

Location

North Central Michigan College, Library Conf. Rm

1515 Howard Street

Petoskey, MI 49770

View Map

Refund Policy

Refunds up to 7 days before event

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