$250 – $599

Zendesk Training Days in Chicago

Event Information

Location

Location

Summit Chicago

205 N Michigan Ave

Chicago, IL 60601

View Map

Refund Policy

Refund Policy

Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

Event description

Description

Zendesk Training Days in Chicago on November 5 & 6.

Training Info:

Tuesday November 5: Zendesk Support for Admins, I and II Training (Agenda)

In this full day track, you'll learn the key features of Zendesk Support including User roles and permissions, Views, Macros, Triggers, Automations, SLAs, Ticket and User fields. Equally important you'll also learn how to configure them and use them in combination so that you meet your business goals--whether you're a small organization or a large enterprise. The sessions will consist of presentations, hands-on exercises, breakout groups and teamwork, plus plenty of time for Q&A so that you get your most pressing questions answered. And you'll walk away a lot more confident about how you should set up (or clean up) your Zendesk Support.

What you'll learn (Learning objectives):

  • Login and navigate the dashboard
  • Review a ticket and its properties
  • Use ticket fields to gather information
  • Use shared views to enhance agent productivity
  • Use shared macros to boost agent efficiency
  • Define agent access in Zendesk Support
  • Use groups to improve agent workflow
  • Use organizations to provide targeted customer service
  • Use event-based triggers to save your agents time
  • Use time-based automations to reduce agent workload
  • Explain how schedules and SLAs can be used to meet business needs

Wednesday November 6: Zendesk Guide, I and II Training (Agenda)

In this full day track, you'll learn the key features of Zendesk Guide, our robust yet easy to set up self-service product. You'll learn the main components of Guide, tools for branding and customization, and then we'll focus on the tools that enable ticket deflection: the Web Widget, Answer Bot, Knowledge Base and the Community. The sessions will consist of presentations, hands-on exercises, breakout groups and teamwork, plus plenty of time for Q&A so that you get your most pressing questions answered. And you'll walk away a lot more confident about how you should set up (or clean up) your Zendesk Guide.

What you'll learn (Learning objectives):

  • Learn the structure and components of Guide
  • Define access levels
  • Brand your Help Center
  • Build content for your knowledge base
  • Manage content in your Help Center
  • Assess the utility of your Help Center
  • Customize your Help Center theme
  • Create multiple Help Center for your different brands
  • Realize additional ticket deflection strategies
  • Set up and configure the Web Widget
  • Set up and configure Answer Bot
  • Build and manage your Community
  • Leverage your entire team and the KC App to grow your Knowledge Base

How will the sessions be structured?

All sessions at Zendesk Training Day are interactive. They'll include demos, hands-on exercises, and lots of lab time and Q&A with our trainers and customer advocates. Don’t forget your laptop! We will be providing food. After the event, you will receive your own copy of the training materials. Both training days will take place from 8:30-5:00.

Cost for Training and Certification:

Training: $599 per training day ticket.

Add On: Support Admin Certification for $250 ($100 off retail) when purchased with training day ticket. After the event, an exam voucher will be emailed to you which can be used to take the exam online or at a nearby testing center for up to 12 months from the issue date

Unless already sold out, ticket sales will end on November 1.

For questions email: trainingevents@zendesk.com

What's the refund policy?

In the event that a refund is needed, you'll receive a full refund up to 7 days prior to the event. After that point (when we have 6 days or fewer to go before the event) you may transfer your ticket to a friend or colleague and change the name on the registration, but no refund will be issued.

Share with friends

Location

Summit Chicago

205 N Michigan Ave

Chicago, IL 60601

View Map

Refund Policy

Refunds up to 7 days before event

Eventbrite's fee is nonrefundable.

Save This Event

Event Saved