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Zendesk Support Analytics Masterclass - Amsterdam


Friday, March 16, 2012 from 9:00 AM to 12:30 PM (CET)

 Zendesk Support Analytics Masterclass - Amsterdam

Ticket Information

Ticket Type Sales End Price Fee Quantity
Training Ended €95.00 €0.00

Event Details

We're delighted to welcome back Stafford Vaughan to Amsterdam for our brand new Support Analytics Masterclass!

Join us to learn a combination of best-practice and tools training for using analytics and management reporting for benchmarking, measuring and improving customer care KPIs! We'll cover:
  • Satisfaction and Quality: Setting up and reporting satisfaction tracking; First response time, time to resolution and one-touch tickets; Escalation processes on bad tickets; and SLA reporting
  • Self-Service & Deflection: Overview of Forum and Search analytics; Analysis-based content/FAQ improvements to drive up self service; Weighting content for searches and topic suggestion; and Measuring results
  • Agent Productivity: Response time by channel, agents and groups; and Correlating response times with satisfaction
  • Forward planning: Analyzing demand and backlog versus skills availability

We're also offering another Masterclass and Bootcamp!
Register for the Social Customer Care Masterclass here!
Register for the Bootcamp here!

Space is limited, so grab your seat today!
Have questions about Zendesk Support Analytics Masterclass - Amsterdam? Contact Zendesk

When & Where

Amsterdam Sloterdijk Teleport Towers
Kingsfordweg 151
1043 GR Amsterdam

Friday, March 16, 2012 from 9:00 AM to 12:30 PM (CET)

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Zendesk is the leading omni-channel customer engagement software solution. More than 80,000 customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at

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