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Zendesk Social Customer Care Masterclass - Amsterdam


Friday, March 16, 2012 from 1:30 PM to 5:00 PM (CET)

Zendesk Social Customer Care Masterclass - Amsterdam

Ticket Information

Ticket Type Sales End Price Fee Quantity
Training Ended €95.00 €0.00

Event Details

We're delighted to welcome back Stafford Vaughan to Amsterdam for our brand new Social Customer Care Masterclass!

Join other support managers and heads of social media, PR and customer care to learn the do's and don'ts of social techniques and training tools for managing customer service through Twitter and Facebook. We'll cover
  • Integrating Social Monitoring and Customer CareIntegrating Twitter for customer care; Setting up Facebook for customer care; Monitoring tweets and Facebook posts; and Integrating customer profiles
  • Setting up best practices: Setting service levels for response times; Setting up groups and policy for responset to determine who should deal with what?; Alerting and prioritising important tweets and posts for response; and Handling Facebook and Twitter complaints through changing channels
  • Improving productivity and quality: Handling multiple posts/replies at once; Setting up common responses; and Reporting and analyzing social customer care

We're also offering another Masterclass and Bootcamp!
Register for the Support Analytics Masterclass here!
Register for the Bootcamp here!

Space is limited, so grab your seat today!
Have questions about Zendesk Social Customer Care Masterclass - Amsterdam? Contact Zendesk

When & Where

Amsterdam Sloterdijk Teleport Towers
Kingsfordweg 151
1043 GR Amsterdam

Friday, March 16, 2012 from 1:30 PM to 5:00 PM (CET)

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Zendesk is the leading omni-channel customer engagement software solution. More than 80,000 customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at

  Contact the Organizer

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