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Zendesk Bootcamp - Amsterdam

Zendesk

Thursday, March 15, 2012 from 10:00 AM to 5:00 PM (CET)

Zendesk Bootcamp - Amsterdam

Ticket Information

Ticket Type Sales End Price Fee Quantity
Training Ended €145.00 €0.00

Event Details

We're delighted to welcome back Stafford Vaughan to Amsterdam as he repeats his highly popular Bootcamp! You're invited to learn more about Zendesk functionality that will further optimise your support team efficiency! Join other Zendesk administrators and agents for an overview of:

  • Ticket Channels: Email, Web Portal, Twitter, Chat, Facebook, Feedback Tabs and Voice demo
  • User Experience: Timezones, Language, Colors, Logos, Widgets and Multi-Branding
  • Improving Efficiency: Macros, Views, Tags, Placeholders and Keyboard Shortcuts
  • Setting-Up Teams: Groups, Roles and Light Agents and Your Support Team
  • Building a Business Process: Custom Fields, Mandatory Fields, Triggers and Automations
  • Knowledge Base: Using Forums for Community Support
  • Going Mobile: Native iPhone, Android, Blackberry, Windows Mobile and iPad Apps
  • Security Best Practices: Enterprise Security, Compliance and Best Practice Recommendations
  • Integrating Your Help Desk: Salesforce, JIRA and Ticket Sharing
The day is structured to deliver best practices and key concepts to users with any level of expertise - whether you're an experienced user or just getting started. You'll be guided by our most popular Zendesk trainer and have the opportunity to build your network and connect with other Zendeskians throughout the day.

Grab your seat before space runs out!


We're also offering two brand new Masterclasses!
Register for the Support Analytics Masterclass here!
Register for the Social Customer Care Masterclass here!
Have questions about Zendesk Bootcamp - Amsterdam? Contact Zendesk

When & Where


Amsterdam Sloterdijk Teleport Towers
Kingsfordweg 151
1043 GR Amsterdam
Netherlands

Thursday, March 15, 2012 from 10:00 AM to 5:00 PM (CET)


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Organizer

Zendesk

Zendesk is the leading omni-channel customer engagement software solution. More than 80,000 customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at www.zendesk.com.

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