Stepping away from your desk for a day is never easy, but a full day of Zendesk Admin Training will give you the knowledge you need to make your support strategy a reality.

Whether you're just getting started, or are a seasoned Admin looking to grow your skill set, we have a learning track for you. Our team of expert trainers will guide you throughout the day, ready to help answer questions and troubleshoot with you.

This interactive session also offers lots of opportunity to network with other Admins, sharing your challenges and learning from each other. Get ready to take your customer support experience to the next level after completing this training.

Registration and Track Info:

Join us for Zendesk Admin Training in Sydney, Australia on Tuesday May 7 or Wednesday May 8, 2019.

We’re offering Zendesk Support for Admins, I and II on both days. (Agenda)

In this full day track, you'll learn the key features of Zendesk Support including User roles and permissions, Views, Macros, Triggers, Automations, SLAs, Ticket and User fields. Equally important you'll also learn how to configure them and use them in combination so that you meet your business goals--whether you're a small organization or a large enterprise. The sessions will consist of presentations, hands-on exercises, breakout groups and teamwork, plus plenty of time for Q&A so that you get your most pressing questions answered. And you'll walk away a lot more confident about how you should set up (or clean up) your Zendesk Support.

What you'll learn (Learning objectives):

- Login and navigate the dashboard
- Review a ticket and its properties
- Use ticket fields to gather information
- Use shared views to enhance agent productivity
- Use shared macros to boost agent efficiency
- Create additional support email addresses
- Define agent access in Zendesk Support
- Use groups to improve agent workflow
- Use organizations to provide targeted customer service
- Use event-based triggers to save your agents time
- Use time-based automations to reduce agent workload

How will the sessions be structured?

All sessions at the Zendesk Training Day are interactive. They'll include demos, hands-on exercises, and lots of lab time and Q&A with our trainers and customer advocates. Don’t forget your laptop! After the event, you will receive your own copy of the training materials.

Please only choose one training day as we're offering the same training on both days.

Unless already sold out, ticket sales will end on April 30, 2019.

For questions email: wwtraining@zendesk.com