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Zen U. at Washington, D.C.

When and where

Date and time

Location

District Architecture Center 421 7th St NW Washington, DC 20004

Map and directions

How to get there

Description

School is in session! Zendesk is excited to invite you to join the 2013 Zen U. Tour...

Enroll now for a fun and engaging half-day to learn more about customer service best practices using Zendesk. The schedule includes training sessions to discover more about the power of Zendesk with other customers and support brainiacs.

1:00 pm - 1:30 pm: Registration & meet 'n greet

1:30 pm - 5:00 pm: Class is in session

Syllabus topics will include:

  • Reporting & Analytics: Learn which metrics are most important and ways to make the data actionable
  • Self-Service for Your Customers: Learn to choose the right forum content as well as ways to drive your customers to use the content resulting in faster resolution
  • Triggers, Views, Automations: Best practices for setting up the right business rules
  • What’s New in Zendesk: Find out about the latest functionality & how it can help your team


5:00 pm - 7:00 pm: After class ends, we invite you to stick around for some pizza 'n beer with your classmates and teachers.


Enroll now - class size will be limited! This is a free event open to anyone interested improving their support process and customer experience. We encourage you to bring a laptop to follow along, but it's not mandatory.