Zen U. at Vancouver, BC

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Vancouver Convention Centre

1055 Canada Place

Vancouver, BC

Canada

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School is in session! Zendesk is excited to invite you to join the 2013 Zen U. Tour...

Enroll now for a fun and engaging half-day to learn more about customer service best practices using Zendesk. The schedule includes training sessions to discover more about the power of Zendesk with other customers and support brainiacs.

1:00 pm - 1:30 pm: Registration & meet 'n greet

1:30 pm - 5:00 pm: Class is in session

Syllabus topics will include:

  • Reporting & Analytics: Learn which metrics are most important and ways to make the data actionable
  • Self-Service for Your Customers: Learn to choose the right forum content as well as ways to drive your customers to use the content resulting in faster resolution
  • Triggers, Views, Automations: Best practices for setting up the right business rules


5:00 pm - 7:00 pm: After class ends, we invite you to stick around for some pizza 'n beer with your classmates and teachers.


Enroll now - class size will be limited! This is a free event open to anyone interested improving their support process and customer experience. We encourage you to bring a laptop to follow along, but it's not mandatory.

Date and Time

Location

Vancouver Convention Centre

1055 Canada Place

Vancouver, BC

Canada

View Map

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