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Zen U. at New York City

By Zendesk

When and where

Date and time

Thursday, October 10, 2013 · 9:30am - 5pm EDT


Ballroom 49 725 10th Ave New York, NY 10019


School is in session! Zendesk is excited to invite you to join the 2013 Zen U. Tour...

Enroll now for a fun and engaging day to learn more about customer service best practices using Zendesk. The schedule includes training sessions to discover more about the power of Zendesk with other customers and support brainiacs.

9:00 am - 9:30 am: Check-in & a light orientation breakfast

9:30 am - 12:30 pm: Class is in session

Morning session will include:

  • Reporting & Analytics: Learn which metrics are most important and ways to make the data actionable
  • Self-Service for Your Customers: Learn to choose the right forum content as well as ways to drive your customers to use the content resulting in faster resolution
  • Triggers, Views, Automations: Best practices for setting up the right business rules

12:30 pm to 1:30 pm: Lunch with the professors & fellow students

1:30 pm - 5:00 pm: Class is back in session

Afternoon session - focusing on organizational topics:

  • Zendesk 2013: What's New in Zendesk
  • Get Connected: Learn how to get involved in Zendesk communities
  • The Face of Customer Service: Hiring & managing an effective support team
  • From the Perspective of BetterCloud: Eli Winderbaum shares how his team uses communities to build better products
  • From the Perspective of ModCloth: Audrey Griffith and Joe Reale share how they use Zendesk to reinforce core values and improve productivity

5:00 pm - 7:00 pm: After class ends, we invite you to stick around for some pizza 'n beer with your classmates and teachers.

Enroll now - class size will be limited! This is a free event open to anyone interested improving their support process and customer experience. Feel free to attend all or part of the day. We encourage you to bring a laptop to follow along, but it's not mandatory.

About the organizer

Organized by

Zendesk is the leading omni-channel customer engagement software solution. More than 80,000 customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at